Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.46
Benefits
401(k) with Company Match
Medical insurance
Dental Insurance
Vision Insurance
Employee Discounts
Flexible Schedule
Paid Time Off
sick leave
Paid training
Employee assistance program
Job Description
Intelligentsia Coffee, Inc. is a renowned specialty coffee company dedicated to delivering the world’s best coffee experience. Founded with a commitment to quality, innovation, and sustainability, Intelligentsia works closely with coffee farmers, employees, and customers to create an enriching coffee journey that emphasizes skill, curiosity, and continuous learning. With locations in vibrant urban centers, including Chicago, Intelligentsia establishes private coffeebars within larger business settings or spaces requiring dedicated coffee service beyond typical event scenarios. The company prides itself on fostering an atmosphere of collaboration and excellence, with a strong focus on maintaining brand quality and offering exceptional coffee and tea... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Experience in specialty coffee, retail, hospitality, and/or customer service industries
- Ability to maintain a pleasant disposition and a sense of urgency when helping customers
- Demonstrate a passion for coffee and tea
- Capability to interface and maintain effective relationships with co-workers and guests
- Logical and methodological approach to problem solving
- Ability to multi-task in a highly demanding, stressful environment
- Maintain a calm demeanor during periods of high volume
- Ability to cooperate successfully as a member of a team
- Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
- Ability to use available resources to answer questions
- Can maintain regular and consistent attendance and punctuality
- Strong cash handling skills if applicable
- Ability to read and speak English proficiently
Job Qualifications
- High school diploma or general education degree (GED)
- Experience in specialty coffee, retail, hospitality, and/or customer service industries
- Ability to maintain a pleasant disposition and a sense of urgency when helping customers
- Demonstrate a passion for coffee and tea
- Capability to interface and maintain effective relationships with co-workers and guests
- Logical and methodological approach to problem solving
- Ability to multi-task in a highly demanding, stressful environment
- Maintain a calm demeanor during periods of high volume
- Ability to cooperate successfully as a member of a team
- Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
- Ability to use available resources to answer questions
- Can maintain regular and consistent attendance and punctuality
- Strong cash handling skills if applicable
- Ability to read and speak English proficiently
Job Duties
- Adhere to all company policies and protocols, both behind the bar and at the front of house, including those for cash handling and safety, while maintaining a clean and organized work space so fellow team members can locate resources and products quickly
- Ensure that the company's brand is properly reflected by keeping a well maintained, clean, well-organized and stocked coffeebar
- Uphold the company's standards regarding merchandising, inventory and rotation of store products
- Offer relevant, thoughtful ideas and suggestions for improving operations
- Prepare and serve coffee and tea beverages that adhere to the company's freshness and quality standards ensuring that they consistently reflect the company's recipe and presentation standards
- Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to guests
- Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
- Educate guests and staff on all coffee and teas carried
- Assist in the training and development of new staff
- Ensure guests are warmly received and welcomed
- engage the guests in a sincere and friendly manner, including greeting guests with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
- Respond to questions, orders, and concerns with patience, confidence, and professionalism
- Engage guests about their drink preferences and tailor suggestions accordingly
- Facilitate easy dialogue with guests regarding other product offerings
- Be willing to support coffee events or large meetings within the building that are not always behind the coffeebar
- Offer input or suggestions on how we can be the best partners possible to the company that we are working with
- Demonstrate initiative with routine tasks
- Provide inventory counts to manager so proper inventory orders can be placed
- Communicate with the manager when any tools are missing or equipment is not functioning properly
Job Location
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