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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
This prestigious resort is renowned for its exceptional luxury hospitality and diverse dining experiences, offering guests a range of fine dining to casual venues within a lavish setting. As a leader in the hospitality industry, the resort prides itself on delivering unparalleled service, maintaining rigorous quality standards, and continuously developing its staff to uphold the brand's esteemed reputation. Employees at this resort enjoy working in a dynamic environment that values innovation, customer satisfaction, and operational excellence. The Food and Beverage division is central to this mission, encompassing multiple distinct dining outlets, each with its unique style, service concept, and target... Show More
Job Requirements
- High school education preferred
- Prior hospitality or restaurant experience preferred
- Must obtain government required licenses such as food handler certification, alcohol service permits (e.g., TIPS, ServSafe)
- CPR and first aid training preferred
- Ability to lift up to 50 lbs, frequent lifting of 25 lbs
- Must be able to walk and stand for extended periods
- Must have good vision, hearing, and communication skills
- Availability to work flexible hours including nights and weekends
Job Qualifications
- Minimum 5 years progressive experience in luxury food and beverage operations
- At least 3 years experience in management roles
- Proven leadership of diverse teams across dining concepts
- Strong knowledge of fine dining service and beverage programs
- Experience in training, mentoring, and performance management
- Exceptional communication and interpersonal skills
- Proficiency in POS and reservation systems
- Flexible schedule including evenings, weekends, and holidays
Job Duties
- Serve as acting restaurant manager during PTO and staff absences
- Perform opening and closing procedures and lead shifts
- Adapt to various service styles ensuring luxury standards
- Conduct regular service audits reviewing brand and compliance standards
- Perform service observations to assess team performance
- Document audit findings and follow up on corrective actions
- Lead onboarding and orientation for new food and beverage managers
- Conduct 90-day performance assessments for new managers
- Partner with learning and development for training sessions
- Provide coaching for managers based on observations
- Engage professionally with guests and members
- Handle escalated guest concerns promptly
- Maintain accurate records of audits and training
- Provide weekly reports to director of food and beverage
- Assist in developing SOPs for consistency
- Oversee food and beverage reservationist position
- Manage restaurant reservation systems and reporting
- Act as liaison for restaurant reservation needs between departments
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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