Principessa Manager

This prestigious resort is renowned for its exceptional luxury hospitality and diverse dining experiences, offering guests a range of fine dining to casual venues within a lavish setting. As a leader in the hospitality industry, the resort prides itself on delivering unparalleled service, maintaining rigorous quality standards, and continuously developing its staff to uphold the brand's esteemed reputation. Employees at this resort enjoy working in a dynamic environment that values innovation, customer satisfaction, and operational excellence. The Food and Beverage division is central to this mission, encompassing multiple distinct dining outlets, each with its unique style, service concept, and target guest demographic. The resort has a strong commitment to sustainability, community engagement, and providing memorable guest experiences that go beyond expectations. This leadership role is an integral part of the resort's Food and Beverage team, reporting directly to the General Manager and collaborating across multiple departments to ensure seamless operations.

The position available is for an experienced and highly adaptable Food and Beverage Manager who will provide operational support across all resort dining venues. This role acts as a key operational pillar by stepping in as an acting Restaurant Manager during periods of paid time off, scheduled days off, or when positions remain unfilled. The incumbent is expected to perform critical quality assurance tasks, deliver comprehensive training initiatives, and lead the ongoing development of managerial talent within the division. The ideal candidate must possess a thorough understanding of luxury service standards, demonstrating flexibility in adapting to various dining concepts ranging from fine dining establishments to more casual outlets, ensuring consistent delivery of the brand’s high expectations.

This role requires a professional with a strong leadership background, excellent communication skills, and the ability to manage high-performing teams that prioritize guest satisfaction and operational efficiency. Responsibilities include conducting service audits, performing discreet observations, and documenting findings to support continuous improvement efforts. Additionally, the manager will collaborate closely with the Learning and Development team to facilitate training that reinforces resort culture and service excellence. They will also oversee critical functions such as reservation management and act as a liaison between different departments, including Private Events and Senior Food & Beverage leadership, to streamline restaurant reservation processes.

The Food and Beverage Manager must be capable of handling escalated guest concerns tactfully to maintain the resort’s high reputation and ensure service recovery is swift and effective. Regular reporting to the Director of Food & Beverage on audit outcomes, training activity, and venue coverage is a vital part of the role. The ideal candidate is expected to assist in developing standard operating procedures to guarantee consistency across all venues, fostering an environment where excellence and professionalism are the norms. This full-time role demands a flexible schedule, including availability during evenings, weekends, and holidays, reflecting the nature of the hospitality industry and guest needs. Salary details are commensurate with experience and in line with luxury hospitality industry standards.