Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k)
short-term disability
long-term disability
Paid Time Off
Employee assistance program
Job Description
Community Coffee is America’s #1 family-owned and operated retail coffee brand, known for blending cherished traditions with innovative thinking to create a dynamic and fast-paced environment. With a rich heritage rooted in the culture of coffee lovers, Community Coffee fosters a workplace that energizes employees and encourages professional growth while making a meaningful impact on customers and communities. The company values its people, creativity, customer satisfaction, community service, and teamwork, making it an ideal place for those passionate about coffee and exceptional service. The sales execution team, within the Coffee Service Division, is a crucial part of the company’s success, focusing on direct customer interaction and service excellence. This position offers the opportunity to work on-site with daily travel between company locations and customer establishments, fostering strong relationships and ensuring the highest standards in product delivery and customer care. Community Coffee offers a comprehensive benefits package that includes health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off, and an employee assistance program, highlighting its commitment to employee well-being and satisfaction.
The Presell Service Representative role at Community Coffee is essential in representing and promoting the company’s premium coffee brand by delivering products and providing outstanding service to existing customers. The position reports to a Sales Supervisor or Sales Manager and involves daily travel in a company vehicle to customer locations. It is an on-site role requiring high levels of professionalism, customer service, and operational efficiency. The role includes responsibilities such as rotating and merchandising products for optimal presentation, collecting payments, making bank deposits, loading and unloading products, maintaining delivery and sales records, and performing routine vehicle maintenance. Employees are also expected to handle customer concerns professionally and ensure compliance with company procedures regarding product returns or damaged merchandise. This opportunity is perfect for individuals with a minimum of one year of customer service or sales experience, particularly those familiar with direct store delivery environments. Candidates must possess a valid driver's license, a clean driving record, DOT medical certification, and successfully complete a pre-employment physical. The role demands someone who is self-motivated, flexible, and adaptable, with exceptional communication skills and a strong sense of initiative. Community Coffee fosters an environment that values trust, continuous learning, customer centricity, integrity, and results orientation while encouraging accountability, resourcefulness, and interpersonal agility. The physical demands include frequent lifting, walking, climbing, and close interaction with customers, making this an active, engaging career option for motivated individuals passionate about coffee and customer service.
The Presell Service Representative role at Community Coffee is essential in representing and promoting the company’s premium coffee brand by delivering products and providing outstanding service to existing customers. The position reports to a Sales Supervisor or Sales Manager and involves daily travel in a company vehicle to customer locations. It is an on-site role requiring high levels of professionalism, customer service, and operational efficiency. The role includes responsibilities such as rotating and merchandising products for optimal presentation, collecting payments, making bank deposits, loading and unloading products, maintaining delivery and sales records, and performing routine vehicle maintenance. Employees are also expected to handle customer concerns professionally and ensure compliance with company procedures regarding product returns or damaged merchandise. This opportunity is perfect for individuals with a minimum of one year of customer service or sales experience, particularly those familiar with direct store delivery environments. Candidates must possess a valid driver's license, a clean driving record, DOT medical certification, and successfully complete a pre-employment physical. The role demands someone who is self-motivated, flexible, and adaptable, with exceptional communication skills and a strong sense of initiative. Community Coffee fosters an environment that values trust, continuous learning, customer centricity, integrity, and results orientation while encouraging accountability, resourcefulness, and interpersonal agility. The physical demands include frequent lifting, walking, climbing, and close interaction with customers, making this an active, engaging career option for motivated individuals passionate about coffee and customer service.
Job Requirements
- High school diploma or equivalent
- passing score on aptitude test if no diploma
- minimum one year customer service or sales experience
- valid driver’s license
- acceptable driving record
- DOT medical certification
- successful pre-employment physical
- at least 21 years old
- self-motivated with strong initiative
- exceptional customer service skills
- flexible and adaptable
- ability to travel daily between locations
Job Qualifications
- High school diploma or equivalent
- passing score on aptitude test in lieu of high school diploma
- bachelor’s degree in a related field preferred
- minimum of one year of customer service or sales experience
- route sales and cold calling experience in a Direct Store Delivery environment preferred
- must be at least 21 years old
- valid driver’s license
- acceptable driving record
- DOT medical certification
- successful completion of pre-employment physical
- experience with Community Coffee considered a plus
Job Duties
- Drive a company vehicle to deliver products, equipment, and supplies to customers
- rotate and merchandise products for optimal accessibility and presentation
- collect payments and make daily bank deposits
- load and unload products and equipment, ensuring order accuracy
- maintain and update delivery, sales, and deposit information using a handheld computer
- clean and perform routine maintenance on company vehicles
- communicate effectively with Presell Representatives and managers via phone, email, text, or in person
- resolve customer concerns related to products or equipment in a timely and professional manner
- collect empty containers, expired, unsold, or damaged merchandise according to company procedures
- perform additional duties as necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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