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Prepared Foods Team Member (Cook)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $21.90 - $27.15
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Work Schedule

Flexible
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Benefits

competitive pay
Team member discount
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending arrangement
Company-funded disability insurance
Company-funded life insurance
Employee assistance program
Retirement Plan
Paid vacation time off
Paid Personal Time Off
Paid holiday time off
sick/safe leave
Reduced cost ORCA Card program
Education support
Career development opportunities

Job Description

Metropolitan Market is a premier specialty grocery store situated in Seattle, known for its exceptional quality, fresh products, and superior customer service. As a well-established business, Metropolitan Market prides itself on creating an exciting marketplace for guests who value fresh, nourishing, and ready-to-eat meals made from high-quality ingredients. Specializing in prepared foods, the store offers a wide array of delicious ready-made meals and treats, appealing to a diverse clientele that seeks convenience without compromising on nutrition or taste.

The Prepared Foods Department at Metropolitan Market operates in a dynamic, fast-paced environment where team members play a crucial role in delivering an outstanding customer experience. This is a full-time position with a competitive wage range of $21.90 to $27.15 per hour, reflecting the candidate's skills and experience.

In this role, team members are responsible for engaging directly with customers by promptly fulfilling their orders and sharing detailed knowledge about the store's delicious prepared food items. The environment demands a balance between routine maintenance tasks such as keeping self-serve areas clean, organized, and well-stocked, while also effectively addressing immediate customer requests. Team members serve as brand ambassadors by greeting guests warmly, guiding them in product selection, and promoting sales through friendly interaction and personalized service.

Team members also maintain product inventory levels to ensure effective merchandising that maximizes sales potential, assist leadership with ordering products and supplies, and uphold the highest standards for food quality by removing and replacing outdated items daily. Participation in product promotions, community events, and store marketing initiatives is a key aspect of the position, helping to foster a lively and engaging shopping atmosphere.

This role offers not only the chance to grow culinary knowledge, including ingredients, applications, and cooking techniques, but also to develop strong interpersonal and communication skills by working closely with a diverse team and a wide range of customers. Safety, cleanliness, and organizational excellence are essential for maintaining both front-of-house areas and back-room storage spaces such as walk-in coolers and freezers.

Overall, Metropolitan Market is searching for energetic, friendly individuals who are passionate about food and customer service, capable of multitasking in a busy setting, and eager to contribute to a positive team culture. This is an excellent opportunity for those with experience in customer and food service and those looking to advance their career in a supportive and growth-oriented environment.

Job Requirements

  • Valid Washington State Food Workers Card
  • high level of self-motivation and initiative
  • ability to problem solve
  • proven success working in a diverse team environment
  • ability to prioritize multiple tasks simultaneously
  • excellent time management skills
  • ability to produce quality output within deadlines

Job Qualifications

  • One year of customer service experience
  • one year of food service experience
  • comprehensive knowledge and understanding of food, including ingredients, applications, pronunciations and culinary skills
  • knowledge of food safety, HACCP/Department of Health guidelines
  • experience in merchandising product
  • strong interpersonal and oral communication skills
  • proven ability to prioritize multiple tasks and meet deadlines
  • demonstrated success working in a diverse team environment
  • excellent time management and organizational skills

Job Duties

  • Demonstrate genuine enthusiasm and sincerity
  • customize approach to meet guest needs and build rapport through individualized service
  • effectively assess, anticipate and follow-through on guest needs and questions related to products
  • actively work to remain knowledgeable and current in areas of responsibility, including product knowledge
  • move with ease from greeting to providing product information, up-selling, closing the sale, thanking guests, and inviting them back
  • maintain product inventory at a level that promotes effective sales merchandising and maximizes sales potential
  • assist Leadership Team with product and supply ordering
  • actively work to ensure that highest quality products are stocked
  • appropriately remove and replace outdated product from sales areas on a daily basis
  • assist with the development and maintenance of product displays that create an exciting marketplace
  • actively participate in product promotions/focuses and community events
  • maintain back room, walk-in coolers, and freezer in a safe, clean, and organized manner

Job Criteria

Experience

Mid Level (3-7 years)


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