Premium Supervisor - Arizona Financial Theatre

Glendale, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

flexible schedule

Professional Development

team environment

Employee Discounts

Retirement Plan

Job Description

Legends Global is a holistic agency that specializes in delivering innovative solutions for legendary brands across a variety of industries including professional sports, collegiate, attractions, entertainment, international markets, and conventions. By integrating a 360-degree service model that includes Global Planning, Global Sales, and Hospitality, Legends Global delivers comprehensive solutions designed to elevate each project and client engagement. With a leadership team boasting over 300 years of collective experience in sales, sponsorship, analytics, valuation, hospitality, and operations, the company stands out as a leader in its field. The core intellectual property driving the company’s success is its people, whose expertise and dedicated teamwork foster strong partnerships and exceptional results.

The role at Legends Global is a supervisory position focused on managing and coordinating the activities of stand workers in the VIP area. This role involves overseeing the set-up and closing procedures of the stand, ensuring cleanliness, inventory management, and adherence to alcohol policies while also maintaining compliance with food safety and health guidelines. The person in this position must be highly knowledgeable about all operational aspects of the venue, including complete familiarity with all job positions allowing them to step in and fill any role when necessary. Handling administrative tasks like accurate completion of paperwork and daily report input are also vital components of this role. This position requires strong leadership skills to manage the team effectively, maintain high standards of customer service, and ensure guest satisfaction in a fast-paced, high-end environment. The job demands adaptability, attention to detail, and the ability to work under pressure while maintaining a professional demeanor. Employees must be capable of working a flexible schedule that includes days, nights, weekends, and holidays. Physical stamina is also necessary as the role involves standing for long periods, walking long distances, lifting up to 30 pounds, and performing tasks that require mobility and endurance. This is an opportunity for someone experienced in hospitality or food and beverage services at upscale venues to contribute to a dynamic and globally recognized organization while advancing their career in supervisory management.

Job Requirements

High school diploma or equivalent
two to four years of experience in a fast-paced food and beverage or hospitality environment
knowledge of POS systems and inventory procedures
understanding of alcohol service policies
ability to supervise and coordinate staff effectively
strong organizational and communication skills
ability to comply with food safety and health regulations
physical ability to perform standing, lifting, and walking duties
flexibility to work varied schedules including nights, weekends, and holidays

Job Qualifications

Must have two to four years working in a fast paced, high-end club, restaurant or catering location
high school diploma, some college preferred
proactive and self-motivated
organized and able to prioritize
detail oriented
able to work under pressure and adapt to change quickly
punctual and dependable
able to read and maintain information
able to perform simple mathematical calculations
able to speak, read, write and understand English
able to move quickly and act on assigned duties within production and service time frames
maintains personal hygiene and well-groomed appearance
able to walk long distances and stand for extended periods
able to stand, kneel, lift up to 30 pounds, carry items, push carts, walk fast and bend down

Job Duties

Supervises and coordinates activities of stand workers in the VIP area
oversees and participates in stand set-up and closing procedures including counting inventory, prep, and cleaning
ensures all work stations remain clean and sufficiently stocked
orders replacement stock from runners as necessary
efficiently and accurately completes required paperwork
ensures all employees adhere to alcohol policies
manages staff to ensure food preparation meets guidelines set by Legends and the board of health
knowledgeable of all positions and able to fill any position if needed
works with stand personnel to count ending inventory, clean equipment, and organize stock for following event
knowledgeable of POS system including voids, credit card issues, and closing out procedures
inputs daily event sheets and daily reports
works closely with customer service department to improve service in assigned areas
performs inventory at assigned locations
handles schedules, makes changes, prints and posts them
maintains a friendly and professional demeanor
interacts with guests and staff to ensure guest satisfaction
extensive knowledge of food and beverage menu, specials, and services
knows the layout of the venue and assigned area
provides guests with personal service exceeding expectations
maintains a clean, neat, and safe work area
assures compliance with company service standards, inventory and cash control procedures
works as a team with fellow associates and other service departments
works flexible schedule including days, nights, weekends and holidays
meets state and local health requirements for food handlers and alcoholic beverage services