Premium Services Manager | Full-Time | Angel Of The Winds Arena

Everett, WA, USA|Onsite

Job Overview

Compensation

Type:

Salary

Rate:

Range $77,969.00 - $79,969.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

sick days

11 holidays

Job Description

Oak View Group is a globally recognized leader specializing in venue development, management, and premium hospitality services tailored for the live event industry. The company offers a comprehensive 360-degree solution set that covers world-class venues it owns as well as clients that include the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. Oak View Group is committed to delivering excellence in event experiences by integrating state-of-the-art infrastructure with outstanding service and operational expertise, making it a cornerstone in the live event landscape.

Within this dynamic framework, the Premium Services Ma... Show More

Job Requirements

High school diploma or equivalent
Three or more years of professional experience in food and beverage or event industry
Ability to manage a team of part-time employees
Strong communication and interpersonal skills
Experience in employee scheduling and payroll management
Knowledge of budget and cost control
Ability to maintain compliance with food safety and alcohol service regulations
Proficiency in MS Office and POS systems
Ability to work an event-driven schedule including nights and weekends
Valid driver’s license or reliable transportation
Strong organizational and time-management skills
Professional presentation and customer service orientation
Ability to handle client and employee relations effectively
Availability for consistent work hours and event coverage

Job Qualifications

High school diploma or equivalent
Some college coursework in culinary, event management, business management, sports management or related field
Four-year degree in a similar field preferred
Three or more years of professional experience in food and beverage or event industry with increasing responsibility
Knowledge of food and beverage management
Experience with employee scheduling and payroll management preferred
Experience with inventory management, accounts receivable/payable, and POS management preferred
Familiarity with sales process or revenue management helpful
Professional presentation and communication skills
Advanced computer proficiency including email, MS Word and Excel
Experience with event planning, establishing event details, and client relations
Ability to create a positive and compliant employee and client relations climate
Good judgment, time management, and organizational skills
Demonstrated history of managing alcohol appropriately
Valid driver’s license or reliable transportation
Proficient English reading, writing and speaking
Willingness to work event-driven schedule with nights and weekends

Job Duties

Manage a staff of approx. 20 part time employees including Premium Event Supervisor, bartenders, suite servers and catering servers
Conduct interviews, hiring, training, scheduling, payroll management in ADP based system, entering employee tips, and communicate timely schedule updates
Oversee execution of events, daily productivity and managing labor costs
Manage client and tenant relations regarding food and beverage service in premium areas
Receive and communicate client event details and requirements with sales and event managers
Manage backstage catering including scheduling, staff direction, set-up, menu planning, BEO creation, event timelines and accurate final billing
Manage department inventory, supplies, equipment, account receivable/payable, vendor relations, product ordering, and invoice processing
Collaborate with Culinary Department on BEO creation, menu planning, and cost control
Ensure professional staff presentation and compliance with company policies and regulations
Maintain positive compliant work environment and handle employee coaching, discipline, and terminations
Communicate with marketing on restaurant promotions and specials
Handle client concerns professionally and escalate as necessary
Ensure smooth event operations and adherence to safety standards

Job Location

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