Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group (OVG) is a globally recognized leader in premium live entertainment infrastructure and services. Founded in 2015, OVG has rapidly expanded its platform to include venue development, venue management, hospitality, and sponsorship sales, catering to an elite portfolio of some of the world's most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. Operating across four continents, OVG is synonymous with excellence and innovation in the live entertainment industry. The company's commitment to creating extraordinary experiences through state-of-the-art venue services and unmatched hospitality places it at the forefront of the market.
The Premium Services Concierge role at the PeoplesBank Arena is a vital position focused on enhancing the event experience for premium guests. This role primarily serves as the point of contact for premium attendees during events such as Hartford Wolf Pack games, UConn Athletics basketball and hockey games, and various concerts held at the venue. The Concierge is responsible for ensuring that guests in Bunker Suites, Loge Boxes, and Club Seats receive seamless, personalized service that exceeds expectations. Acting as an ambassador for the venue and Oak View Group, the Concierge must consistently exhibit professionalism, courtesy, and acute attention to detail.
This part-time position offers an hourly wage ranging from $20.00 to $22.00. It provides an opportunity for individuals passionate about live events and hospitality to join a world-class team devoted to premium customer service. The role is dynamic and requires the ability to work flexible hours, including evenings, weekends, and holidays, reflecting the nature of live events at the arena.
Key responsibilities include welcoming guests warmly, assisting with special needs, maintaining relationships with stakeholders, and ensuring all premium areas are prepared for events. The Concierge will also monitor entertainment technologies in premium spaces, assist guests with accessibility accommodations, and collaborate with on-site managers to resolve any service issues promptly. Furthermore, the position demands adherence to all safety and security protocols, contributing to a safe and comfortable environment for all guests.
At Oak View Group, diversity and inclusion are fundamental values. The company fosters an inclusive culture that drives innovation and excellence by embracing the unique perspectives and backgrounds of its employees. OVG is an equal opportunity employer, committed to providing a workplace free from discrimination and welcoming to all individuals regardless of protected class status.
This role offers a unique chance to build a rewarding career within a leading company in the live entertainment industry. The Premium Services Concierge position is perfect for enthusiastic, service-oriented individuals who thrive in fast-paced environments and seek to make a memorable impact on guests' experiences at some of the most prestigious events and venues worldwide.
The Premium Services Concierge role at the PeoplesBank Arena is a vital position focused on enhancing the event experience for premium guests. This role primarily serves as the point of contact for premium attendees during events such as Hartford Wolf Pack games, UConn Athletics basketball and hockey games, and various concerts held at the venue. The Concierge is responsible for ensuring that guests in Bunker Suites, Loge Boxes, and Club Seats receive seamless, personalized service that exceeds expectations. Acting as an ambassador for the venue and Oak View Group, the Concierge must consistently exhibit professionalism, courtesy, and acute attention to detail.
This part-time position offers an hourly wage ranging from $20.00 to $22.00. It provides an opportunity for individuals passionate about live events and hospitality to join a world-class team devoted to premium customer service. The role is dynamic and requires the ability to work flexible hours, including evenings, weekends, and holidays, reflecting the nature of live events at the arena.
Key responsibilities include welcoming guests warmly, assisting with special needs, maintaining relationships with stakeholders, and ensuring all premium areas are prepared for events. The Concierge will also monitor entertainment technologies in premium spaces, assist guests with accessibility accommodations, and collaborate with on-site managers to resolve any service issues promptly. Furthermore, the position demands adherence to all safety and security protocols, contributing to a safe and comfortable environment for all guests.
At Oak View Group, diversity and inclusion are fundamental values. The company fosters an inclusive culture that drives innovation and excellence by embracing the unique perspectives and backgrounds of its employees. OVG is an equal opportunity employer, committed to providing a workplace free from discrimination and welcoming to all individuals regardless of protected class status.
This role offers a unique chance to build a rewarding career within a leading company in the live entertainment industry. The Premium Services Concierge position is perfect for enthusiastic, service-oriented individuals who thrive in fast-paced environments and seek to make a memorable impact on guests' experiences at some of the most prestigious events and venues worldwide.
Job Requirements
- Must be available to work flexible hours, including evenings, weekends, and holidays
- prior experience in customer service, hospitality, or event environments preferred
- strong communication and interpersonal skills
- excellent problem-solving abilities
- detail-oriented with strong organizational and time management skills
- ability to maintain composure in high-pressure situations
- ability to assist guests with mobility or accessibility accommodations
Job Qualifications
- Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests
- prior experience in customer service, hospitality, or event environments preferred
- strong communication and interpersonal skills with a focus on professionalism and guest satisfaction
- excellent problem-solving abilities and quick thinking in high-pressure situations
- detail-oriented with strong organizational and time management skills
- ability to adapt to changing event needs and maintain composure during busy or challenging situations
- must be available to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Welcome and assist premium guests in a warm, friendly, and professional manner throughout the event experience
- build and maintain strong relationships with key stakeholders throughout the premium seating locations
- educate guests on premium amenities, seating areas, and game day or event-specific information
- partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events
- conduct pre-event walkthroughs to ensure all premium areas (Bunker Suites, Loge Boxes, and Club Seats) are clean, stocked, and event-ready
- proactively identify and report any service issues or guest concerns to appropriate personnel for quick resolution
- monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems
- assist guests requiring mobility or accessibility accommodations with appropriate support
- uphold all safety, security, and venue policies to ensure a secure and comfortable environment
- support the setup and breakdown of premium areas before and after events
- collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment
- complete additional assignments or special projects as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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