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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Benefits
401(k) savings plan
401(k) matching
Job Description
Oak View Group (OVG) is a globally recognized leader in premium live entertainment infrastructure and services. Founded in 2015, OVG has rapidly expanded its platform to include venue development, venue management, hospitality, and sponsorship sales, catering to an elite portfolio of some of the world's most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. Operating across four continents, OVG is synonymous with excellence and innovation in the live entertainment industry. The company's commitment to creating extraordinary experiences through state-of-the-art venue services and unmatched hospitality places it at the forefront of the market.
The Premium Servi... Show More
The Premium Servi... Show More
Job Requirements
- Must be available to work flexible hours, including evenings, weekends, and holidays
- prior experience in customer service, hospitality, or event environments preferred
- strong communication and interpersonal skills
- excellent problem-solving abilities
- detail-oriented with strong organizational and time management skills
- ability to maintain composure in high-pressure situations
- ability to assist guests with mobility or accessibility accommodations
Job Qualifications
- Outgoing, enthusiastic, and service-oriented with a natural ability to connect with guests
- prior experience in customer service, hospitality, or event environments preferred
- strong communication and interpersonal skills with a focus on professionalism and guest satisfaction
- excellent problem-solving abilities and quick thinking in high-pressure situations
- detail-oriented with strong organizational and time management skills
- ability to adapt to changing event needs and maintain composure during busy or challenging situations
- must be available to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Welcome and assist premium guests in a warm, friendly, and professional manner throughout the event experience
- build and maintain strong relationships with key stakeholders throughout the premium seating locations
- educate guests on premium amenities, seating areas, and game day or event-specific information
- partner closely with the on-site Premium Services Manager to ensure all guest needs are met during events
- conduct pre-event walkthroughs to ensure all premium areas (Bunker Suites, Loge Boxes, and Club Seats) are clean, stocked, and event-ready
- proactively identify and report any service issues or guest concerns to appropriate personnel for quick resolution
- monitor and support entertainment elements in premium spaces, including TVs, video walls, and sound systems
- assist guests requiring mobility or accessibility accommodations with appropriate support
- uphold all safety, security, and venue policies to ensure a secure and comfortable environment
- support the setup and breakdown of premium areas before and after events
- collaborate with fellow Guest Services staff and departments to maintain a positive and efficient team environment
- complete additional assignments or special projects as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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