Premium Server

Wyoming, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Dental Insurance

Health Insurance

Disability insurance

401(k)

Vision Insurance

Job Description

Legends Global is a premier service provider specializing in premium experiences at the world’s most iconic live events, venues, and brands. With a comprehensive portfolio of services including feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content booking, Legends Global operates a global network of over 450 venues, hosting 20,000 events and entertaining 165 million guests annually. This vast network and expertise position Legends Global as a leader in the live events industry, delivering white-label solutions that ensure their partners and clients remain front and center in their markets. The company culture emphasizes respect, ambitious thinking, collaboration, and bold action fostering an inclusive workplace where employees can be authentic, make an impact, and grow their careers. They prioritize teamwork and recognize that success is a collective effort, promoting a winning mentality at every level of the organization.

The Premium Server role at Legends Global is an exciting opportunity for individuals passionate about providing exceptional guest service within fast-paced, high-end environments like clubs, suites, or in-seat service at stadiums. Reporting to the Premium Manager, this non-exempt hourly position requires working collaboratively with fellow associates and supporting multiple service departments to ensure guests receive outstanding attention and care. The Premium Server is responsible for delivering personalized service that exceeds guest expectations by attentively serving food, beverages, and maintaining cleanliness and organization throughout service areas. This role demands a strong customer service orientation, attention to detail, and the ability to multitask effectively in a dynamic environment.

Located at the Grand Rapids Complex, which includes Van Andel Arena, Acrisure Amphitheater, and Amway Stadium, this role involves working varied shifts including nights, weekends, holidays, and extended event hours. Legends Global offers competitive compensation commensurate with experience along with a generous benefits package encompassing medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan. This position provides an excellent career growth path within the hospitality and live events industry, especially for those looking to thrive in a premium service setting at world-class venues. The company also embraces equal opportunity employment and encourages diversity in its workforce, including women, minorities, individuals with disabilities, and protected veterans.

Job Requirements

Must be at least 18 years of age
two to three years of experience working in a fast-paced high-end club or restaurant
high school diploma or equivalent
ability to multitask and work in a team environment
basic knowledge of food and beverage service standards
ability to lift items weighing up to 50 pounds
availability to work flexible shifts including nights, weekends, and holidays
proficiency in spoken and written English
physical capability to perform assigned tasks including reaching, bending, stooping, wiping, pushing, and pulling

Job Qualifications

High school diploma or equivalent
two to three years of experience in a fast-paced high-end club or restaurant
ability to interact with co-workers to ensure compliance with service standards
basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette
ability to multitask in a fast-paced, team-oriented environment
proficiency in English to communicate effectively with guests
physical ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds
availability to work all events including nights, weekends, holidays, and extended hours
sufficient mobility for reaching, bending, stooping, wiping, pushing, and pulling for extended periods

Job Duties

Interact with guests to assure guest satisfaction
provide personal service and attention to detail exceeding guest expectations
serve food, soda, water, wine, draft beer, and bottled beer
work collaboratively with fellow associates and other service departments
support service staff by clearing and cleaning tables and running food
perform opening, closing, and side work duties as assigned
maintain knowledge of other food, beverage, and retail outlets within the stadium