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Premium Seating Concierge (Gameday)

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
team events
Professional Development
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Retirement Plan

Job Description

The Houston Texans are a professional American football team based in Houston, Texas. Established in 2002, the Texans compete in the National Football League (NFL) as a member club of the league's American Football Conference (AFC) South division. As Houston's only NFL team, the Texans have developed a strong reputation within the sporting community and the local fan base for their competitive spirit, commitment to excellence, and community involvement. NRG Stadium, the home venue for the Texans, is one of the premier sports and entertainment facilities in Houston, hosting thousands of fans during football season as well as other major... Show More

Job Requirements

  • High school diploma required
  • Prior customer service experience strongly preferred
  • Ability to stand and walk for prolonged periods
  • Must be able to lift and carry up to 50 lbs
  • Must be able to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary
  • Position requires routine face-to-face interaction with club personnel and fans
  • Job duties must be performed physically at NRG Stadium or club offices
  • Occasional travel related to job duties and responsibilities

Job Qualifications

  • High school diploma required
  • Bachelor's degree from a four-year accredited college or university preferred
  • Prior customer service experience strongly preferred
  • Outstanding customer service skills
  • Professional demeanor and appearance
  • Strong interpersonal skills with ability to think creatively in solving customer service issues
  • Ability to work effectively in a team environment as well as on an individual basis
  • Strong attention to detail and follow-through

Job Duties

  • Conduct pre- and post-game checks of all premium seating areas of the stadium
  • Assume station at designated areas such as VIP entrance, club level host and concierge desks, suite level, Director's Club
  • Greet and welcome suite and club level guests as they enter the stadium
  • Provide information on the stadium, the club, and the city of Houston to all guests upon request
  • Resolve any service issues encountered by premium product guests on the suite and club levels
  • Assist with any special requests received from premium seating guests
  • Assist with premium giveaways as necessary

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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