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Premium Seating Concierge (Gameday)

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $19.00
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities

Job Description

The Houston Texans are a professional American football team based in Houston, Texas, competing in the National Football League (NFL). Founded in 2002, the franchise has rapidly grown to become one of the most respected sports organizations in the country. The Texans are recognized not only for their competitive performance on the field but also for their strong commitment to community engagement, fan experience, and organizational excellence. Their home games are held at the state-of-the-art NRG Stadium, which serves as a hub for football fans and major events in Houston. The organization is driven by a mission to be the... Show More

Job Requirements

  • High school diploma required
  • Prior customer service experience strongly preferred
  • Ability to work effectively in a team environment and individually
  • Strong attention to detail and follow-through
  • Outstanding customer service skills
  • Professional demeanor and appearance
  • Ability to stand and walk for prolonged periods
  • Must be able to lift and carry up to 10 lbs
  • Occasional travel related to job duties
  • Ability to talk, stand, walk, sit, drive, bend, squat, climb, twist and reach as necessary

Job Qualifications

  • High school diploma required
  • Bachelor's degree from a four-year accredited college or university preferred
  • Prior customer service experience strongly preferred
  • Outstanding customer service skills
  • Professional demeanor and appearance
  • Strong interpersonal skills with ability to think creatively in solving customer service issues
  • Ability to work effectively in a team environment as well as individually
  • Strong attention to detail and follow-through

Job Duties

  • Conduct pre- and post-game checks of all premium seating areas of the stadium
  • Assume station at designated areas such as VIP entrance, club level host and concierge desks, suite level, Director's Club
  • Greet and welcome Suite and Club level guests as they enter the stadium
  • Provide information on the stadium, the Club and the city of Houston to all guests upon request
  • Resolve any service issues encountered by premium product guests on the Suite and Club levels
  • Assist with any special requests received from premium seating guests
  • Assist with premium giveaways as necessary
  • Assist in any other service-related gameday duties as necessary or assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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