Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Legends Global is a distinguished leader in providing premium services to some of the world's most renowned live events, venues, and brands. As a top-tier partner, Legends Global operates a vast network consisting of 450 venues worldwide, hosting over 20,000 events annually and catering to an audience of approximately 165 million guests. This extensive reach is supported by their comprehensive expertise spanning feasibility and consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content booking. By delivering fully integrated, white-label premium services, Legends Global ensures their partners consistently maintain a high profile within the live event industry.
Founded on a culture of respect, innovative thinking, collaboration, and decisive action, Legends Global is committed to fostering an inclusive workplace. Employees are encouraged to bring authenticity to their roles, make significant impacts, and advance their careers within the organization. The company believes in winning as a united team and values every team member’s contribution toward achieving collective success.
The Premium Manager role, based in Grand Rapids, Michigan onsite at prominent venues such as Van Andel Arena, Acrisure Amphitheater, and Amway Stadium, is pivotal to upholding Legends Global’s standards in food and beverage service within premium areas. Reporting directly to another Premium Manager, this non-exempt hourly position requires overseeing and coordinating the activities of stand workers in VIP areas. The Premium Manager ensures smooth operations from setup through closing procedures at event stands, which includes counting and replenishing inventory, maintaining cleanliness, and enforcing responsible alcohol policies. They actively supervise staff to guarantee compliance with food preparation standards mandated by Legends Global and local health boards.
This role demands a hands-on leader who understands every position within the Premium department and can step in to perform any duty when necessary. Beyond staff supervision, the Premium Manager is responsible for managing high-volume food and beverage inventory, conducting physical audits, reconciling discrepancies, and maintaining cash handling procedures to meet company standards. They train and educate employees on alcohol service responsibility, develop service, sanitation, and product quality standards, and ensure exceptional guest interaction and satisfaction.
Successful candidates will possess excellent organizational, communication, and interpersonal skills, be adept with point-of-sale (POS) systems, and thrive under fast-paced conditions requiring quick problem-solving and adaptability. They must exhibit professionalism and reliability, maintain a well-groomed appearance, and be physically capable of handling tasks that include lifting parcels up to 30 pounds and extended computer use. This role offers a dynamic environment where energy, enthusiasm, and a commitment to excellence are essential for success. Joining Legends Global as a Premium Manager means becoming part of a respected global enterprise that values inclusive practices, career growth, and delivering extraordinary experiences at each event.
Founded on a culture of respect, innovative thinking, collaboration, and decisive action, Legends Global is committed to fostering an inclusive workplace. Employees are encouraged to bring authenticity to their roles, make significant impacts, and advance their careers within the organization. The company believes in winning as a united team and values every team member’s contribution toward achieving collective success.
The Premium Manager role, based in Grand Rapids, Michigan onsite at prominent venues such as Van Andel Arena, Acrisure Amphitheater, and Amway Stadium, is pivotal to upholding Legends Global’s standards in food and beverage service within premium areas. Reporting directly to another Premium Manager, this non-exempt hourly position requires overseeing and coordinating the activities of stand workers in VIP areas. The Premium Manager ensures smooth operations from setup through closing procedures at event stands, which includes counting and replenishing inventory, maintaining cleanliness, and enforcing responsible alcohol policies. They actively supervise staff to guarantee compliance with food preparation standards mandated by Legends Global and local health boards.
This role demands a hands-on leader who understands every position within the Premium department and can step in to perform any duty when necessary. Beyond staff supervision, the Premium Manager is responsible for managing high-volume food and beverage inventory, conducting physical audits, reconciling discrepancies, and maintaining cash handling procedures to meet company standards. They train and educate employees on alcohol service responsibility, develop service, sanitation, and product quality standards, and ensure exceptional guest interaction and satisfaction.
Successful candidates will possess excellent organizational, communication, and interpersonal skills, be adept with point-of-sale (POS) systems, and thrive under fast-paced conditions requiring quick problem-solving and adaptability. They must exhibit professionalism and reliability, maintain a well-groomed appearance, and be physically capable of handling tasks that include lifting parcels up to 30 pounds and extended computer use. This role offers a dynamic environment where energy, enthusiasm, and a commitment to excellence are essential for success. Joining Legends Global as a Premium Manager means becoming part of a respected global enterprise that values inclusive practices, career growth, and delivering extraordinary experiences at each event.
Job Requirements
- High school diploma
- minimum 2 years of supervisory experience in food management
- ability to complete pre-employment food and alcohol service training such as TIPs or Servsafe
- proficiency in English
- good organizational, communication, and interpersonal skills
- knowledge of POS systems
- ability to work under pressure and multitask
- strong problem-solving skills in a fast-paced environment
- punctuality and dependability
- physical capability to lift up to 30 pounds
- ability to maintain a professional appearance
- ability to use computer workstation for long periods
Job Qualifications
- High school diploma
- at least 2 years of supervising experience in food management
- ability to complete required pre-employment food and alcohol service training such as TIPs and Servsafe certification
- excellent organizational skills
- strong written and verbal communication skills
- interpersonal skills
- knowledge and experience working with POS systems
- guest service and communication skills
- ability to problem solve in fast-paced environments
- personable, proactive and self-motivated
- ability to prioritize and multitask
- ability to work under pressure and meet deadlines
- adaptability
- punctuality and dependability
- proficiency in English reading, writing, speaking, and comprehension
- ability to perform simple mathematical calculations
- ability to maintain personal hygiene and professional appearance
- physical ability to lift up to 30 pounds occasionally
- ability to use computer workstations for extended periods
Job Duties
- Supervise and coordinate activities of stand workers in the VIP area
- oversee and participate in stand set-up and closing procedures including counting inventory, prep, and cleaning
- ensure workstations remain clean and sufficiently stocked
- order replacement stock from runners as necessary
- complete any required paperwork efficiently and accurately
- ensure all employees adhere to alcohol policies
- supervise staff to ensure food preparation meets company and health department guidelines
- fill any position in the Premium department if needed
- work with stand personnel at closing to count ending inventory, clean equipment, and organize stock for the following event
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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