Premium Manager - Food & Beverage at Churchill Downs

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $60,000.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

life insurance/AD&D

Disability insurance

Retirement Plan

Flexible Time Off

Paid parental leave

holiday time off

Personal Leave

Associate Shopping Program

Health and wellness programs

Discount Marketplace

Identity Theft Protection

Pet insurance

Commuter Benefits

Employee assistance program

flexible spending accounts

Job Description

Levy is a pioneering company in the field of sports and entertainment hospitality, known for its innovative approaches and exceptional service standards. Recognized as the market leader in hospitality, Levy operates a diverse portfolio that spans award-winning restaurants, iconic sports and entertainment venues, zoos, cultural institutions, theaters, and convention centers. The company's reputation extends to major national events including the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and various NHL, MLB, NBA, NFL, and MLS All-Star Games. Levy's dedication to diversity and inclusion sets it apart, earning accolades such as one of the top three Best Employers for Diversity in America by Forbes, as well as recognition from Fast Company as one of the 10 most innovative sports companies.

The Premium Manager position at Levy is a critical operational role based in Churchill Downs, Louisville, KY—the legendary home of the Kentucky Derby and Kentucky Oaks, an iconic venue with rich history dating back to 1875. This role offers an annual salary range of $55,000 to $60,000 and involves managing the in-house catering facilities and daily catering and banquet function operations. The Premium Manager will coordinate closely with catering sales and culinary teams to ensure seamless execution of events while maintaining Levy's hallmark commitment to exceptional guest experiences. This position requires a dynamic leader who can uphold Levy’s standards, drive team performance, secure client satisfaction, and manage operational targets including sales and budget goals. Furthermore, the role emphasizes a commitment to hospitality excellence, detailed client communication, and continuous improvement through regular feedback. As part of the Levy team, the Premium Manager contributes to a cooperative, inclusive work culture that values open communication, employee development, and outstanding service delivery. The position also involves operational responsibilities such as maintaining catering equipment inventory, adhering to food safety and sanitation practices, enforcing responsible alcohol service, and ensuring accurate financial reporting and billing. Joining Levy means becoming a part of a family-oriented company that supports authentic self-expression, equity, and opportunities for professional growth, making it an exceptional environment for hospitality professionals eager to thrive in high-profile settings.

Job Requirements

2+ years of experience in a food and beverage operational position
Bachelor’s degree in hospitality management is preferred
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

Job Qualifications

Experience in food and beverage operational roles
Strong leadership and team management abilities
Excellent communication skills both verbal and written
Ability to develop food and wine knowledge specific to venue
Skills in client relations and customer service
Proven ability to manage budgets and achieve sales goals
Knowledge of safety, sanitation, and responsible alcohol service standards
Competency in using performance management and reporting tools
Aptitude for fostering a cooperative and inclusive work environment

Job Duties

Ensure all catering services exceed guest expectations
Present Levy catering services to guests in a manner that exceeds guest expectations and profitability
Communicate client needs through timely and detailed written and verbal communications
Develop location-specific food and wine knowledge
Initiate contact with clients to secure food and beverage selections prior to event
Hold team accountable to steps of service to deliver great guest service
Ensure team members consistently deliver heartfelt hospitality to every guest
Maintain show quality standards at all times
Build and maintain strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Obtain regular feedback from clients and guests to improve operations
Support and communicate company initiatives
Respond and assist in departmental guest service issues
Execute all menus, promotions and programs as outlined by the Director of Catering
Achieve daily sales and assigned cost goals
Achieve assigned budget goals
Employ good safety and sanitation practices
Follow and enforce responsible alcohol service policies
Execute required daily reporting in a timely manner
Complete required department reports and comply information at month-end closing
Ensure team members adhere to Levy Company guidelines
Ensure continual revenue development
Promote the sale of profitable Levy services
Prepare account forecasts and analysis of group sales
Ensure complete billing and receipt of payments
Use performance management tools to provide guidance and feedback to team members
Promote a cooperative work climate maximizing productivity and morale
Conduct regularly scheduled meetings to ensure communication lines are open
Interview, hire, train and develop team members
Display a positive attitude toward team members
Perform other duties as assigned