Job Overview
Employment Type
Full-time
Benefits
competitive salary
Health Insurance
Paid Time Off
Employee Discounts
opportunities for growth
company-sponsored events
Retirement Plan
Job Description
Sazerac Company is a venerable, independent American family-owned company with almost 400 years of rich history and a strong global presence. Renowned for its consistent double-digit growth since the early 2000s, Sazerac has established itself as a major player in the spirits industry. The company produces and markets some of the most celebrated bourbons and whiskeys in the world, including iconic brands such as Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton's, Traveller, and Sazerac Rye. Alongside these prestigious bourbons and whiskeys, Sazerac also owns a wide array of popular spirits brands like Fireball, Svedka, Wheatley, BuzzBallz, Southern Comfort, Seagram's... Show More
Job Requirements
- High school diploma or GED equivalent
- 2 years of relevant experience minimum
- Ability and willingness to work non-traditional hours nights and weekends
- Ability to handle multiple tasks at one time
- Ability to project a professional image
- At least 21 years of age
- Excellent oral and written communication skills
- Ability to pick up and or move objects up to 25 pounds without assistance
- In-person job attendance
Job Qualifications
- High school diploma or GED equivalent
- 2 years of relevant experience minimum
- Excellent oral and written communication skills
- Ability to project a professional image
- Experience in alcohol beverage industry or CPG overall preferred
- 2 years hospitality industry experience preferred
- 1 year experience consulting, managing, and setting up VIP guest visits preferred
- Bachelor’s Degree preferred
Job Duties
- Ensure exceptional customer service is provided to all Sazerac House visitors
- Create a welcoming atmosphere to all visitors
- Be attentive and available to assist visitors
- Follow up through visitors inquiries
- Anticipate visitors needs
- Thank visitors and extend an offer to return
- Be knowledgeable about the featured products, gift shop merchandise and special events
- Make suggestions to management to enhance tours and expand opportunities for sales
- Deliver turnkey and bespoke classes, tours and tasting experiences
- Use key talking points from the brands, combined with historical and cultural insight, and best guest-focused practices, to devise and deliver rich experiential content
- Assist with the execution of on-site and off-site events and outreach
- Help deliver a positive team atmosphere, by helping to devise and deliver team-engagement ideas
- Assist with the training and development of other members of the Experience Team
- Monitor feedback from guests to understand what is most successful in creating raving fans
- Adopt a continuous improvement mindset to consistently refine the quality of experiences created
- Anticipate the traffic flow and ensure adequate inventory of sampling tools on hand to provide proper samples per day
- Provide information and entertainment for visitors to help create raving fans of the Sazerac House and featured brands
- Be attentive to visitors inquiries
- Continually strive for improvements in tours and sampling stations
- Be an advocate for The Sazerac House in the local community
- Ensure adherence to personal safety, food safety, quality and environmental policies and practices
- Monitor exhibit floor crowd flow and ensure all visitors feel welcome and safe
- Maintain sampling stations properly stocked, process orders of supplies and liquor on a daily basis, and oversee the execution of samples to visitors
- Be attentive to visitor comments and questions
- Assist with training of new Experience Ambassadors and Gift Shop associates
- Assist with maintaining storage rooms clean, organized and properly stocked
- Ensure exhibit floors and sampling stations and tasting rooms at the Sazerac House are kept organized, stocked, and clean at all times
- Be knowledgeable about the merchandise and products available at the gift shop and daily events
- Make recommendations on merchandise based on visitors feedback
- Create and develop a personal development plan with management to improve a skill or competency that will develop personal skills and improve performance
- Work with other Gift Shop Attendants and Experience Ambassadors to generate revenues and raving fans of the Sazerac House
- Keep watch on inventory of liquor, sampling tools and supplies for the assigned station
- Re-order as necessary
- Participate in the VIP and group visitor program
Job Location
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