Premium Club Manager, Progressive Field

Cleveland, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $46,100.00 - $62,200.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k)

Annual performance bonus

Paid vacation

Paid parental leave

Tuition Reimbursement

Employee Discounts

Job Description

Delaware North Sportservice is a prominent hospitality company that has been operating concessions and premium dining services at Progressive Field in Cleveland, Ohio, since 1994. Progressive Field is a renowned 35,041-seat Major League Baseball venue and the home of the Cleveland Guardians. Delaware North is a family-owned business with over 100 years of history, dedicated to delivering exceptional experiences to guests in iconic sports arenas, national parks, casinos, and more. The company is renowned for its commitment to people, offering unique growth opportunities in various sectors including restaurants, hotels, sports, gaming, operations, and retail. Delaware North values diversity and equal opportunity, fostering an inclusive workplace that welcomes applicants regardless of race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other legally protected status.

The role of Premium Club Manager at Progressive Field offers an exciting opportunity to be part of a high-energy, fast-paced environment focused on providing premium hospitality experiences. This full-time position involves leading game day operations for one of the premium club spaces, ensuring guests receive an elevated and seamless service every time they visit. The manager will oversee food and beverage team members, coordinate front and back-of-house operations, handle guest relations, and maintain quality assurance standards. The role demands strong leadership skills, effective financial management, and a dedication to safety and sanitation procedures. With a competitive base salary range of $46,100 to $62,200 per year, complemented by an annual bonus plan and uncapped sales incentives, the Premium Club Manager position is ideal for hospitality professionals eager to advance their careers. Delaware North also offers a comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, paid vacation and parental leave, tuition reimbursement, and generous employee discounts.

Job Requirements

Minimum of 2 years hospitality management experience
Strong managerial and team-building skills
Experience with inventory, cost control and purchasing
Experience in financial management, accountability and budgeting
Ability to analyze data and make decisions independently
Availability to work evenings, weekends and holidays
No degree required

Job Qualifications

Minimum of 2 years of hospitality management experience
Strong managerial and team-building skills
Experience with inventory, cost control, and purchasing
Financial management, accountability, and budgeting experience
Ability to analyze data and make independent decisions
Ability to work evenings, weekends, holidays
No degree required

Job Duties

Hire and train food and beverage team members for the department
Schedule, coordinate, and supervise the suite food and beverage team members and operations on event days
Provide ongoing job performance feedback to team members
Partner with front and back-of-house management to ensure event day operations are effective and successful for guests and team members
Handle guest relations and ensure quality assurance standards are maintained
Follow and maintain safety and sanitation procedures
Ensure proper repair and maintenance of food service equipment
Prepare monthly projection reports
Ensure effective systems for cash, inventory, and payroll are in place