Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
Pacific Hospitality Group is a premier hotel management and investment company established in 1987. With a strong strategic vision and core values, the company has grown its portfolio to include luxury hotel properties spanning from Napa Valley to Southern California. The company operates as an owner/operator, emphasizing long-term business growth and team member development. Currently managing and owning 12 hotels and resorts that feature over 2015 rooms and 165,500 square feet of premier indoor meeting and event space, Pacific Hospitality Group focuses on enriching lives by providing memorable guest experiences, contributing to communities, and honoring its foundational values in all... Show More
Job Requirements
- high school diploma or general education degree (GED), or equivalent combination of education and experience
- five or more years of related and progressive sales leadership experience
- ability to lead others in the department by mentoring and providing training
- ability to develop and maintain effective sales processes
- strong knowledge of sales techniques
- strong communication and interpersonal skills
- ability to perform essential duties satisfactorily
Job Qualifications
- high school diploma or general education degree (GED), or equivalent combination of education and experience
- bachelor's degree in hospitality management desired
- five or more years of related and progressive sales leadership experience in similar organization or property
- five years as a supervisor/manager in similar setting desired
- pre-opening hotel experience desired
- ability to develop and maintain effective sales processes
- strong knowledge of sales techniques with ability to negotiate and close sales
- strong communication and interpersonal skills
- commitment to high level of guest satisfaction
- ability to lead, mentor, and provide training to staff
- solid knowledge of hotel service standards, guest relations and etiquette
Job Duties
- provide guidance and direction to ensure overall departmental success
- manage subordinate sales staff
- plan, assign, and direct work
- appraise performance
- address complaints and resolve problems
- actively solicit new business opportunities through prospecting and networking
- develop and implement individual and department sales plans
- participate in community and industry events to market the property
- develop strategies for forecasting and analyzing sales needs
- plan, manage and evaluate financial aspects of sales efforts
- support sales staff with trips and customer entertainment
- participate in hiring and training team members
- prepare and manage annual budget
- achieve budgeted revenues and control expenses
- ensure outstanding guest service and handle guest concerns
- work with other departments to meet or exceed guest expectations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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