Practice Support Assistant (Clinic Receptionist) - Part time, 32 hours per week - Bronson Internal Medicine - John St., Kalamazoo
Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Employee assistance program
Career development opportunities
Job Description
Bronson Healthcare Group, a comprehensive health system based in Kalamazoo, Michigan, is committed to delivering exceptional healthcare services through a compassionate and patient-focused approach. Known for the strength, resilience, and positive spirit of Team Bronson, this organization thrives on creating an enriching environment for both patients and employees alike. Bronson Methodist Hospital, a flagship institution within the network, stands as a beacon of quality medical care, innovation, and community service. With a variety of specialties and services, Bronson Methodist Hospital strives to uphold the highest standards in healthcare delivery, championing kindness, respect, and integrity in every interaction.
The Practice Support Assistant (Clinic Receptionist) role at Bronson Internal Medicine, located at John St. in Kalamazoo, offers a valuable part-time employment opportunity with 32 hours per week. This position is integral to providing efficient office support and ensuring a smooth experience for patients and healthcare providers. The Practice Support Assistant is responsible for a broad range of administrative and clerical functions including answering phones, greeting patients, scheduling appointments, checking in patients, and preparing and retrieving patient files. This role requires proficiency in practice management systems, strong communication skills, and the ability to handle sensitive medical information confidentially.
Given its vital frontline position within the medical office, the Practice Support Assistant must demonstrate exceptional organizational abilities alongside a service-oriented attitude. The assistant handles tasks such as verifying insurance coverage, calculating co-payments, processing payments, entering charges into electronic systems, and coordinating referrals and tests. Additionally, this role involves maintaining records in compliance with all regulatory and privacy standards and contributing to a clean and organized work environment.
Bronson's supportive culture prioritizes ongoing education and skills improvement, encouraging employees to engage in continuous learning to maintain competence and excellence. Team Bronson values collaboration, respect, and positivity, making this role ideal for individuals seeking a meaningful job in an established health system that puts community and patient care first. Experience with medical insurance and hospital-based computer systems such as Medic, Misys, or Tiger is highly preferred, supporting the effective performance of duties.
This role represents a critical link between patients and healthcare providers, requiring professionalism, empathy, and accuracy. Employees in this position contribute directly to the patient experience, coordination of care, and organizational effectiveness. The part-time schedule offers a balanced work-life integration while providing the opportunity to be part of a reputed healthcare team that makes a real difference daily.
The Practice Support Assistant (Clinic Receptionist) role at Bronson Internal Medicine, located at John St. in Kalamazoo, offers a valuable part-time employment opportunity with 32 hours per week. This position is integral to providing efficient office support and ensuring a smooth experience for patients and healthcare providers. The Practice Support Assistant is responsible for a broad range of administrative and clerical functions including answering phones, greeting patients, scheduling appointments, checking in patients, and preparing and retrieving patient files. This role requires proficiency in practice management systems, strong communication skills, and the ability to handle sensitive medical information confidentially.
Given its vital frontline position within the medical office, the Practice Support Assistant must demonstrate exceptional organizational abilities alongside a service-oriented attitude. The assistant handles tasks such as verifying insurance coverage, calculating co-payments, processing payments, entering charges into electronic systems, and coordinating referrals and tests. Additionally, this role involves maintaining records in compliance with all regulatory and privacy standards and contributing to a clean and organized work environment.
Bronson's supportive culture prioritizes ongoing education and skills improvement, encouraging employees to engage in continuous learning to maintain competence and excellence. Team Bronson values collaboration, respect, and positivity, making this role ideal for individuals seeking a meaningful job in an established health system that puts community and patient care first. Experience with medical insurance and hospital-based computer systems such as Medic, Misys, or Tiger is highly preferred, supporting the effective performance of duties.
This role represents a critical link between patients and healthcare providers, requiring professionalism, empathy, and accuracy. Employees in this position contribute directly to the patient experience, coordination of care, and organizational effectiveness. The part-time schedule offers a balanced work-life integration while providing the opportunity to be part of a reputed healthcare team that makes a real difference daily.
Job Requirements
- High school diploma or general education degree (GED)
- 3-6 months related experience
- Previous experience with medical insurance preferred
- Keyboarding and computer skills
- Ability to file accurately
- Professional communication skills
- Excellent customer service skills
- Experience with hospital-based computer programs
- Proficient in organization and prioritization
- Excellent math skills
- Ability to use basic office equipment
- Ability to maintain confidentiality of sensitive medical information
- Excellent verbal and communication skills
- Ability to maintain positive customer service
- Ability to work effectively within a team
- Ability to handle mental and visual fatigue
- Physical ability to walk, stand, stoop, bend, sit, and lift light weight objects
- Ability to register patients and confirm demographic and insurance details
- Ability to use electronic insurance verification system and collect co-payments
- Ability to enter charges and payments into practice management system
- Ability to schedule and coordinate appointments and referrals
- Ability to handle confidential patient information
- Ability to perform basic office duties such as mail sorting and filing
- Ability to format and proofread correspondence and reports
- Ability to maintain clean work environment
- Ability to maintain provider schedules and run reports
- Ability to prepare deposits and verify accuracy
- Ability to maintain access to medication room
- Willingness to perform additional duties as assigned
- Commitment to continuous learning and training
Job Qualifications
- High school diploma or GED
- 3-6 months related experience
- Previous experience working with medical insurance preferred
- Keyboarding and computer skills
- Experience with hospital-based systems such as Medic, Misys, or Tiger preferred
- Excellent verbal and written communication skills
- Ability to maintain confidentiality
- Strong customer service skills
- Ability to organize and prioritize multiple tasks
- Basic math skills
- Ability to use office equipment
- Ability to establish effective working relationships in a team environment
- Knowledge of hospital safety and infection control policies
Job Duties
- Answering phones
- Greeting patients
- Scheduling appointments
- Patient check-in
- Preparing and retrieving patient files
- Directing telephone calls
- Register patients and confirm demographic and insurance information
- Determine patient co-payments and collect payments
- Enter charges and payments into practice management system
- Prepare encounter forms using correct coding
- Coordinate patient appointments, tests, and referrals
- Maintain patient confidentiality
- Maintain patient medical records
- Perform basic office duties such as mail sorting, filing and faxing
- Format, type and proofread correspondence and reports
- Maintain clean work environment
- Engage in continuous education
- Maintain provider schedules and print daily physician schedules
- Run reports from practice management system
- Prepare deposits and complete verification
- Maintain access to medication room for stocking supplies
- Perform additional duties as assigned by manager or physician
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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