Practice Coordinator/Treatment Planning- Scheduling/Front desk

The University of California, San Francisco (UCSF) is a premier institution dedicated to advancing health worldwide through cutting-edge biomedical research, high-level education in life sciences and health professions, and outstanding patient care. As the only campus in the UC system focused exclusively on the health sciences, UCSF ranks among the world’s top universities for health education and research. It is renowned for fostering an inclusive and diverse environment, where professionals collaborate to contribute to breakthroughs in medical science and provide exemplary clinical services. UCSF values professionalism, respect, integrity, diversity, excellence, and equity, guiding its efforts to serve patients and cultivate a progressive, supportive workforce.

This position offers a competitive hourly salary range of $29.68 to $42.48, subject to UCSF policy and approvals, with placement dependent on experience and internal equity within the position classification. The role is based on-site at the Parnassus Heights campus in San Francisco and requires full-time commitment, Monday through Friday, from 8 AM to 5 PM.

The Practice Coordinator II at UCSF’s Dental Center plays a vital administrative role within the Oral Medicine Clinic. Reporting under direct supervision and adhering to UCSF Dental Center procedures, the coordinator supports operations by managing patient appointments, insurance verification, pre-authorizations, treatment plan coordination, as well as billing and collections in cooperation with the Patient Billing Services team. This position serves as the direct liaison between patients and the healthcare providers across various clinic services, ensuring smooth patient experiences and efficient administrative processes.

The coordinator acts as a key member of the administrative team, capable of adapting to multiple roles including front desk duties, scheduling, and billing management. Their work requires professional, courteous interactions with patients, staff, and providers alike, demonstrating strong customer service skills and effective communication. The role demands the ability to juggle multiple priorities, analyze and resolve administrative challenges, and maintain organizational efficiency. Flexibility is essential as the coordinator may work at different clinic locations, including potential evening or weekend shifts, and may occasionally support other Dental Center clinics.

This position also emphasizes sensitivity when engaging with ill patients and demands a high level of discretion and professionalism. The Practice Coordinator II must be proficient with Microsoft Office tools and possess strong writing skills to compose, edit, and proof documents related to clinic operations. Ultimately, this role contributes significantly to UCSF’s mission of providing exemplary health services while maintaining a welcoming, inclusive, and patient-focused clinic environment.