Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $14.03 - $1.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Flexible work schedule
Paid Time Off
401(k) retirement plan with company match
Free onsite health clinic
Free GED program
Shift premiums
Team member Referral Bonus Program
Affordable meal options in employee dining room
Free uniforms with in-house laundry service
Discounted bus pass
Free off-street parking
Free or discounted tickets to area attractions, festivals, and events
paid training and advancement opportunities
Team member appreciation events
Job Description
Potawatomi Casino Hotel is a premier entertainment and hospitality venue located in Milwaukee, Wisconsin. Renowned for its vibrant atmosphere, exceptional gaming experience, and a range of top-tier dining options, Potawatomi Casino Hotel attracts visitors from around the region seeking both excitement and comfort. The casino and hotel complex offers an engaging blend of leisure and luxury, with a commitment to providing outstanding customer service and memorable guest experiences. As a part of a leading casino resort, the establishment prioritizes an inclusive work environment, employee development, and community involvement. This dynamic setting makes for an exciting workplace where hospitality professionals can thrive and grow their careers.
The Potawatomi Casino Hotel Host position plays a critical role within the Sports Bar environment, where providing exemplary service to guests is paramount. This role begins with warmly welcoming guests and efficiently managing the seating chart to optimize the flow of the bar’s dining and social areas. The Host monitors venue activity closely to anticipate guest needs and maintain smooth operations, especially during busy periods. Additionally, the Host assists guests with placing to-go orders through online and kiosk systems, ensuring that food is transported and presented to the highest standards. The ability to input accurate reservations and special requests into a digital system is essential for maintaining organization and personalized service.
Successful Hosts at Potawatomi Casino Hotel excel in communication, hospitality, and teamwork, creating a positive atmosphere where guests feel valued and appreciated. The fast-paced nature of the Sports Bar means that flexibility is essential, with shifts varying to include late nights, early mornings, weekends, and holidays. Pay starts at $14.03 per hour plus tips, reflecting the importance of this role and the opportunity to earn additional income based on service quality. This position is ideal for individuals passionate about the hospitality industry who enjoy working with diverse teams and delivering seamless guest experiences. Career development is supported through paid training and advancement opportunities, fostering a rewarding and sustainable career pathway within the hospitality sector.
The Potawatomi Casino Hotel Host position plays a critical role within the Sports Bar environment, where providing exemplary service to guests is paramount. This role begins with warmly welcoming guests and efficiently managing the seating chart to optimize the flow of the bar’s dining and social areas. The Host monitors venue activity closely to anticipate guest needs and maintain smooth operations, especially during busy periods. Additionally, the Host assists guests with placing to-go orders through online and kiosk systems, ensuring that food is transported and presented to the highest standards. The ability to input accurate reservations and special requests into a digital system is essential for maintaining organization and personalized service.
Successful Hosts at Potawatomi Casino Hotel excel in communication, hospitality, and teamwork, creating a positive atmosphere where guests feel valued and appreciated. The fast-paced nature of the Sports Bar means that flexibility is essential, with shifts varying to include late nights, early mornings, weekends, and holidays. Pay starts at $14.03 per hour plus tips, reflecting the importance of this role and the opportunity to earn additional income based on service quality. This position is ideal for individuals passionate about the hospitality industry who enjoy working with diverse teams and delivering seamless guest experiences. Career development is supported through paid training and advancement opportunities, fostering a rewarding and sustainable career pathway within the hospitality sector.
Job Requirements
- Excellent communication, hospitality, interpersonal and math skills
- Attentiveness and patience for guests
- Ability to achieve Responsible Alcohol and ServSafe certifications and City of Milwaukee bartender's license within 90 days
- Ability to work irregular hours and extended shifts, including late nights, early mornings, weekends, and holidays
Job Qualifications
- A high school diploma or equivalent
- One year of related experience preferred
- Responsible Alcohol and ServSafe certifications preferred
- Experience with point-of-sale (POS) systems preferred
- Excellent communication and hospitality skills
- Strong interpersonal and math skills
Job Duties
- Seats guests and manages seating chart
- Monitors venue activity to determine seating and dining flow
- Handles high volumes of guest needs in an organized, efficient, and professional manner
- Assists guests with online ordering/kiosks for to-go orders
- Ensures to-go food transport is complete, clean, and ready for guests
- Inputs accurate reservations and guest requests into digital reservation system
- Greets guests with a friendly expression and responds to inquiries in a timely, friendly, and efficient manner
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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