Porter Valet (On Call) - DoubleTree by Hilton Alana - Waikiki Beach

Pearl City, HI, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $14.47 - $18.08

Work Schedule

Flexible

On-call

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Career growth and development

Discounted hotel room stays

flexible scheduling

employee recognition programs

Health Insurance

Paid Time Off

retirement plans

Job Description

DoubleTree by Hilton Alana - Waikiki Beach is a distinguished hotel located on the edge of Waikiki Beach, offering guests close proximity to premier shopping destinations such as the Royal Hawaiian Center and Ala Moana Center, both within a mile. This hotel provides a unique blend of vibrant beachfront access and urban convenience, making it an ideal destination for both leisure and business travelers. As part of the globally recognized Hilton brand, DoubleTree by Hilton Alana embodies Hilton's commitment to quality, exceptional service, and guest satisfaction. Hilton, founded in 1919, has remained a leader in the hospitality industry for over...

Job Requirements

Valid driver's license
Good driver’s abstract
Ability to operate manual and automatic vehicles
Ability to provide flexible scheduling including weekdays, weeknights, overnights, weekends and holidays
Ability to lift, carry or transport luggage up to 75 lbs
Open availability required including holidays and weekends
Ability to effectively communicate in English
Must maintain a neat, clean, and well-groomed appearance according to uniform guidelines

Job Qualifications

High school diploma or equivalent preferred
Prior experience in valet parking or related role preferred
Valid driver's license with a clean driving record
Ability to operate manual and automatic transmission vehicles
Strong communication and interpersonal skills
Ability to lift luggage weighing up to 75 lbs
Customer service experience a plus
Ability to work flexible schedules including nights, weekends, and holidays
Familiarity with local area and attractions beneficial

Job Duties

Operates vehicle using safe driving practices to ensure safe delivery of vehicle to and from the parking garage
Ability to operate vehicles with automatic and standard transmissions
Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket
Greets and thanks guests in proper English, using a clear, pleasant voice
Responds to inquiries with accurate information regarding directions to local attractions, car rentals, meeting rooms, etc.
Assists guests with taxi services, wheelchair requests, parking options
Promptly answers valet phone using positive and clear English communication
Verbally arranges and confirms parking valet requests from guests and makes appropriate arrangements for bell desk services
Opening car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area
Assists guests with check-in procedures
Ability to lift, carry, or otherwise transport luggage weighing a maximum of 75 lbs
Retrieves guest items from cars, busses, vans and carts
Escorts customers to accommodations, visually inspects room and telephone and reports deficiencies
Organizes and stores luggage as necessary in a designated area
Greets customers immediately with a friendly and sincere welcome
Remains calm and attentive, especially during heavy hotel activity and emergencies