Porter Residences

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $66,564.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development support

wellness programs

Job Description

The Ritz-Carlton Residences Boston South Station is a distinguished luxury hospitality establishment situated in the heart of Boston, Massachusetts. This prestigious location combines the rich history and vibrant culture of the city with the exceptional standards of The Ritz-Carlton brand, renowned worldwide for its unmatched service quality and guest experience. As part of Marriott International, The Ritz-Carlton Residences offers a unique blend of elegance, comfort, and personalized care that defines the luxury hotel industry. With over 100 award-winning hotels globally, The Ritz-Carlton brand stands as a symbol of excellence, setting the gold standards for luxury services and guest satisfaction across... Show More

Job Requirements

High school diploma or equivalent
No prior related work experience required
No supervisory experience required
No licenses or certification required
Flexible shift availability preferred

Job Qualifications

High school diploma or equivalent GED certification
Strong interpersonal and communication skills
Ability to work flexible shifts
Customer service orientation
Ability to handle multiple tasks simultaneously
Professional appearance and demeanor
Basic computer proficiency
Commitment to uphold the Ritz-Carlton Gold Standards
Ability to maintain confidentiality

Job Duties

Provide directions and information to guests about hotel amenities, services, service hours, and local areas of interest
Contact appropriate departments such as bell services, front desk, housekeeping, engineering, security, and loss prevention as needed to resolve guest calls, requests, or issues
Follow up with guests to ensure their requests or issues have been fully resolved to their satisfaction
Receive, record, and transmit messages accurately, completely, and legibly
Notify security or loss prevention of any reported theft claims by guests
Comply with all company safety and security policies and report accidents, injuries, and unsafe working conditions to management
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information and protect company assets
Greet and acknowledge all guests according to company standards
anticipate guests’ service needs and respond accordingly
Assist persons with disabilities
Use clear and professional language in communications
Handle telephone calls using appropriate protocols
Cultivate and maintain positive working relationships with others
support the team to achieve common goals
Listen and respond appropriately to co-workers’ concerns
Ensure compliance with quality expectations and standards
Read and visually verify information in various formats
Enter and locate job-related information using computers and/or point of sale systems
Stand, sit, or walk for extended periods during work shifts
Move, lift, transport, push, pull, and position objects weighing up to 10 pounds without assistance
Perform other reasonable job duties as requested by supervisors

Job Criteria

Experience

No experience required

Job Location

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