Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $16.00 - $17.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
vacation
Paid holidays
Tuition Reimbursement
On-site Meal discounts
various employee discounts
Opportunity for growth and advancement

Job Description

TravelCenters of America (TA) is a leading travel center company with a rich history spanning over 50 years. Serving millions of professional truck drivers and motorists across the United States, TA is renowned for offering essential services such as fuel, food, truck maintenance, and a comprehensive range of products tailored to meet the diverse needs of travelers on the road. With locations nationwide and corporate headquarters in Westlake, Ohio, TA has cemented its position as a trusted stop for travelers seeking convenience, reliability, and quality. Driven by a passionate team, the company is continuously expanding its network of travel centers and embracing innovative technology and sustainability initiatives, including alternative energy solutions, to ensure a better future for both customers and the environment.

Joining TravelCenters of America means becoming part of a dynamic and inclusive workplace culture where every team member is considered a key stakeholder in the company’s ongoing success. Employees are encouraged to share ideas, engage in career growth opportunities, and contribute to shaping the future of the organization. This commitment to growth and innovation is reflected in TA’s efforts to provide a supportive and fun work environment focused on excellent customer service and teamwork.

The Customer Service Attendant role at TA is crucial in maintaining the cleanliness and sanitation of the travel center facilities, ensuring that every visitor experiences a pleasant, safe, and welcoming environment. This position involves cleaning all areas of the facility as directed, strictly adhering to TA’s high standards for hygiene and safety. The attendant is expected to understand and comply with all safety and security protocols, promptly report unsafe situations, and wear protective equipment properly to safeguard personal and team well-being. The role requires knowledge of the types and quantities of cleaning supplies appropriate for various tasks, emphasizing operational efficiency and a clean environment.

This hourly role offers competitive pay ranging from $16.00 to $17.00, depending on experience and responsibilities, and requires flexibility to work nights, weekends, and some holidays. Ideal candidates are dedicated individuals who thrive in collaborative settings, possess excellent communication skills, and have a working knowledge of cleaning equipment and supplies. The ability to adapt to changing schedules and meet the physical demands of the job, including lifting heavy objects and standing for extended periods, is essential.

TravelCenters of America values diversity and inclusivity, promoting equal opportunity employment regardless of race, color, religion, gender, age, disability, veteran status, or other legally protected categories. The company also accommodates individuals with disabilities during the recruitment process, affirming its commitment to creating an accessible and supportive workplace.

Working at TA offers team members a broad spectrum of benefits such as medical, dental, vision, and life insurance, a 401(k) plan with company match, paid vacation and holidays, tuition reimbursement, on-site meal discounts, and various other discounts on technology, travel, food, and fuel. Besides a competitive salary, the position provides the chance for career advancement and skill development within a stable and respected industry leader.

Overall, the Customer Service Attendant position at TravelCenters of America is ideal for individuals seeking steady employment within a reputable company that values hard work, teamwork, and the customer experience. It offers an exciting opportunity to be part of a national network dedicated to supporting the needs of professional drivers and travelers, maintaining clean and safe facilities, and contributing to a positive journey for countless people on the road each day.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in cleaning or facility maintenance preferred
  • Ability to work flexible hours including nights, weekends, and some holidays
  • Physical ability to lift up to 50 lbs
  • Ability to stand, walk, kneel, stoop, crouch, crawl, and climb occasionally
  • Commitment to safety and following guidelines
  • Effective communication skills

Job Qualifications

  • Excellent customer service and communication skills
  • Working knowledge of cleaning equipment and supplies
  • Ability to work flexible hours including nights, weekends and some holidays
  • Dedication to teamwork and collaboration
  • Attention to detail in maintaining cleanliness and safety
  • Ability to follow safety protocols and procedures
  • Physical ability to perform duties including lifting and standing for extended periods

Job Duties

  • Work in a fun, trusting environment focused on great customer service
  • Clean all areas of the facility as directed and provide our guests with a clean, sanitary environment
  • Know and follow all safety and security guidelines and procedures
  • Alert to and report potentially unsafe situations caused by team members and guests
  • Take corrective action when necessary
  • Wear and use protective equipment properly and safely
  • Know quantities and types of cleaning supplies used for each cleaning assignment
  • Perform other job-related duties as assigned

Job Criteria

Experience

No experience required


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