
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $13.75 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
Vacation leave
Paid holidays
Tuition Reimbursement
On-site Meal discounts
Employee discounts on technology, travel, food and fuel
Opportunity for growth and advancement
Job Description
TravelCenters of America (TA) is a leading provider of comprehensive travel services for professional truck drivers and motorists across the United States. With over 50 years of experience, TA has established itself as a trusted name in the travel center industry, operating a wide network of travel centers nationwide. These centers offer a variety of services including fuel, food, truck maintenance, and essential amenities to ensure motorists and truck drivers have a reliable and convenient stopover experience. Headquartered in Westlake, Ohio, TA prides itself on a passionate team dedicated to innovation, embracing cutting-edge technology and sustainability initiatives that pave the way for the future of travel centers.
The culture at TA is inclusive and growth-oriented, providing endless career opportunities for individuals who want to share their ideas, grow professionally, and play a meaningful role in shaping the company's future. Every team member, from the locations across the country to corporate offices, is considered a stakeholder in TA's ongoing success. The company fosters a supportive and collaborative work environment, encouraging employees to thrive while delivering exceptional service to millions of travelers.
The Customer Service Attendant role at TravelCenters of America is a vital position within the store team responsible for upholding cleanliness and maintaining TA's high standards of sanitation and facility upkeep. This role ensures that customers enjoy a pleasant, safe, and sanitary environment across the entire facility, reinforcing TA’s mission to "return every traveler to the road better than they came." The Customer Service Attendant will be tasked with cleaning various areas throughout the facility, following all safety and security protocols, and utilizing protective equipment correctly to maintain both personal safety and public health standards.
This position offers a dynamic and engaging work environment focused on excellent customer service and team collaboration. The ideal candidate is dedicated, reliable, and excited to contribute to the store's success by maintaining crisp cleanliness and a welcoming atmosphere for guests. Along with the core responsibilities, team members are expected to be alert, report unsafe situations, and take corrective action if necessary. This role also demands an understanding of various cleaning supplies and equipment to perform cleaning assignments efficiently and effectively.
The role requires flexibility in terms of working hours, including nights, weekends, and some holidays, ensuring that TA’s travel centers remain open and fully operational whenever travelers need them. With a competitive compensation framework, opportunities for advancement, and a comprehensive benefits package, the Customer Service Attendant role is an excellent starting point for candidates eager to join a reputable company in the travel and hospitality industry. TA values diversity and equal opportunity, promoting a workplace culture where all employees feel welcomed and empowered to excel. Join TA’s team and become part of an organization committed to enhancing the travel experience nationwide, driven by innovation, respect, and community.
The culture at TA is inclusive and growth-oriented, providing endless career opportunities for individuals who want to share their ideas, grow professionally, and play a meaningful role in shaping the company's future. Every team member, from the locations across the country to corporate offices, is considered a stakeholder in TA's ongoing success. The company fosters a supportive and collaborative work environment, encouraging employees to thrive while delivering exceptional service to millions of travelers.
The Customer Service Attendant role at TravelCenters of America is a vital position within the store team responsible for upholding cleanliness and maintaining TA's high standards of sanitation and facility upkeep. This role ensures that customers enjoy a pleasant, safe, and sanitary environment across the entire facility, reinforcing TA’s mission to "return every traveler to the road better than they came." The Customer Service Attendant will be tasked with cleaning various areas throughout the facility, following all safety and security protocols, and utilizing protective equipment correctly to maintain both personal safety and public health standards.
This position offers a dynamic and engaging work environment focused on excellent customer service and team collaboration. The ideal candidate is dedicated, reliable, and excited to contribute to the store's success by maintaining crisp cleanliness and a welcoming atmosphere for guests. Along with the core responsibilities, team members are expected to be alert, report unsafe situations, and take corrective action if necessary. This role also demands an understanding of various cleaning supplies and equipment to perform cleaning assignments efficiently and effectively.
The role requires flexibility in terms of working hours, including nights, weekends, and some holidays, ensuring that TA’s travel centers remain open and fully operational whenever travelers need them. With a competitive compensation framework, opportunities for advancement, and a comprehensive benefits package, the Customer Service Attendant role is an excellent starting point for candidates eager to join a reputable company in the travel and hospitality industry. TA values diversity and equal opportunity, promoting a workplace culture where all employees feel welcomed and empowered to excel. Join TA’s team and become part of an organization committed to enhancing the travel experience nationwide, driven by innovation, respect, and community.
Job Requirements
- High school diploma or equivalent
- Previous experience in custodial or facility cleaning preferred
- Ability to follow safety and security protocols
- Ability to lift and move up to 50 pounds occasionally
- Strong attention to detail and commitment to maintaining cleanliness
- Good communication skills
- Flexibility to work varied shifts including nights, weekends and holidays
Job Qualifications
- Dedicated individual who works well with others
- Excellent customer service and communication skills
- Working knowledge of cleaning equipment and supplies
- Ability to work flexible hours including nights, weekends and some holidays
Job Duties
- Work in a fun, trusting environment focused on great customer service
- Clean all areas of the facility as directed and provide our guests with a clean, sanitary environment
- Know and follow all safety and security guidelines and procedures
- Alert to and report potentially unsafe situations caused by team members and guests
- Take corrective action when necessary
- Wear and use protective equipment properly and safely
- Know quantities and types of cleaning supplies used for each cleaning assignment
- Perform other job-related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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