Job Overview

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Employment Type

Temporary
Full-time
Part-time
Hourly
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Compensation

Hourly
Range $11.75 - $14.75
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
flexible scheduling
Training and certification programs

Job Description

Whataburger of Mesquite, Inc. is part of a well-established fast-food restaurant chain known for its commitment to delivering high-quality, made-to-order burgers and exceptional customer service. Founded in Texas in 1950, Whataburger has grown into a beloved institution across the southern United States, recognized for its unique blend of quality ingredients, friendly service, and a welcoming atmosphere. The Mesquite location continues to uphold these standards, emphasizing a positive and efficient customer experience in every interaction.

As a porter at Whataburger of Mesquite, Inc., you will play a crucial role in maintaining the high standards that the brand is known for. This position is ideal for individuals who are passionate about supporting operations in a fast-paced environment and who value teamwork, cleanliness, and customer satisfaction. The porter acts as a business partner, ensuring that each customer’s experience exceeds expectations by keeping the restaurant clean, safe, and stocked with fresh ingredients and products.

The role involves a comprehensive skills development program, where you will gain certification in multiple stations relevant to your duties. This training sets the foundation for career advancement within the company, providing pathways to supervisory roles or specialized positions in food preparation and customer service. As part of your daily responsibilities, you will help prepare food items to quality standards, stock necessary supplies, maintain sanitation and cleanliness of the dining and preparing areas, and support promotional activities and marketing events.

You will also be expected to demonstrate Whataburger's family values, which include pride, care, and love in every aspect of your work. This includes showing respect for fellow team members and customers, adhering to safety and sanitation policies, and ensuring that all products meet Whataburger’s service time standards with a 'no excuses' mentality. In addition to physical tasks like lifting up to 50 pounds and standing for entire shifts, you will develop strong communication skills by interacting with management, reporting issues, and supporting the team to achieve common goals.

Successful porters are proactive in identifying customer service problems, efficient in food handling and storage procedures, and reliable in performing maintenance and cleaning duties. This position demands a strong focus on hygiene and safety protocols, including the proper use and storage of cleaning chemicals and regular sanitation of customer service areas. Your role contributes directly to maintaining a comfortable and friendly restaurant environment that encourages repeat business and enhances the overall Whataburger brand reputation.

Employment is full-time or part-time, with competitive pay based on experience and performance. Whataburger of Mesquite, Inc. offers a dynamic and supportive workplace that values each team member’s contribution and fosters career growth through ongoing training and mentorship. If you are motivated, hardworking, and dedicated to providing excellent customer service in a team-oriented environment, this porter position represents an excellent opportunity to advance your hospitality career in a reputable fast-food restaurant setting.

Job Requirements

  • Must be able to lift up to 50 lbs
  • ability to stand during entire shift
  • ability to reach, bend, stoop, lift, shake, stir, pour, carry and push
  • ability to read orders and menu boards
  • frequent contact with water and cleaning solutions
  • frequent hand washing
  • must notify management in advance if unable to work scheduled shifts
  • adherence to company policies and procedures
  • participation in all required training and certification programs
  • must attend meetings as scheduled
  • maintain clean and complete uniform
  • punctuality and reliability

Job Qualifications

  • High school diploma or equivalent
  • experience in a fast food or restaurant environment preferred but not required
  • ability to learn and complete certification programs
  • strong communication skills
  • ability to work effectively in a team environment
  • knowledge of food safety and sanitation procedures
  • ability to follow company policies and guidelines
  • basic math skills
  • reliable and punctual
  • able to handle physical demands of the job
  • customer service orientation
  • proactive attitude
  • attention to detail
  • ability to operate food production and customer service stations

Job Duties

  • Protects and promotes the Whataburger brand at all times
  • notifies a member of the management team with sufficient lead time when unable to report to work as scheduled
  • checks with management prior to leaving the restaurant at the scheduled time
  • recognizes and communicates customer service problems to the manager on duty
  • attends all meetings and training sessions as required by management
  • submits requests for work schedule changes according to management guidelines
  • demonstrates Whataburger's family value proposition of pride, care, and love
  • continues to learn and improve job skills as directed through performance appraisals
  • learns and adheres to company policy guidelines
  • demonstrates respect for all team members and treats each with dignity
  • stands out as a role model and resource for other team members
  • ensures all products are prepared to quality standards, made as ordered, and delivered on time
  • supports food production through preparation and stocking of food items
  • promotes excellence in customer relations
  • performs maintenance tasks as scheduled or assigned
  • participates in sales promotions and marketing events
  • operates designated food production or service stations
  • learns and applies correct storage locations for items
  • achieves certification at specific stations
  • accurately states menu items and ingredients
  • stocks drink, fry, dining room, and grill stations to assure continuous service
  • demonstrates knowledge of proper storage and preparation of produce
  • maintains sufficient prepped produce for next shift
  • follows established recipes for preparation and serving
  • maintains food production equipment and utensils
  • follows proper lifting and safety procedures
  • promptly cleans spills to prevent accidents
  • notifies management of equipment failures
  • demonstrates knowledge of handling and storage of cleaning chemicals
  • cleans customer service areas and disposes of trash properly
  • achieves certification in sanitation procedures
  • assumes additional responsibilities as assigned
  • establishes and maintains effective working relationships within restaurant operations
  • supports customer service by stocking stations
  • understands order of work related to customer orders
  • answers the phone courteously
  • demonstrates fiscal responsibility with company assets
  • follows cash handling policies
  • lifts up to 50 lbs.
  • stands during entire shift
  • performs physical tasks such as reaching, bending, and carrying
  • reads orders and menu information accurately
  • maintains frequent contact with water and food products
  • frequently washes hands for sanitation
  • supports teamwork and completes assigned tasks
  • arrives on time in clean uniform
  • performs sanitation and cleanliness tasks according to guidelines
  • completes station certifications and assessments

Job Criteria

Experience

Entry Level (1-2 years)


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