Porter - 1012 | Whataburger1012 (Rowlett, TX)

Rowlett, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Benefits

competitive pay

Skills development program

Career advancement opportunities

Employee Discounts

flexible scheduling

Supportive team environment

training and certification

Job Description

Whataburger of Mesquite, Inc. is a proud extension of the iconic Whataburger brand, renowned for its commitment to quality, customer satisfaction, and a family-oriented work environment. As part of a well-established fast-food restaurant chain that has been serving freshly prepared, high-quality food since 1950, Whataburger of Mesquite combines the values of tradition and innovation to create a welcoming atmosphere for both customers and employees. The company is dedicated to providing a comfortable, clean, and friendly dining experience, focusing not only on the quality of its products but also on excellent customer service. This establishment values its employees as family members who contribute to the brand's ongoing success and reputation. Whataburger prides itself on fostering a supportive, inclusive culture where every team member can grow professionally and personally through ongoing training and leadership development.

The Porter position at Whataburger of Mesquite, Inc. is an essential role that directly impacts the customer experience by ensuring that each guest receives a hot, freshly prepared product made from the highest quality ingredients. This role demands a strong commitment to maintaining service speed and quality while upholding brand standards and restaurant cleanliness. Porters are crucial business partners who embody company values such as pride, care, and love, actively supporting the team by preparing food, maintaining product stock, and performing various cleaning and sanitary duties. Employees in this position participate in a skills development program to achieve certifications in specific workstations, which positions them for career advancement within the company. Whataburger offers a dynamic and fast-paced work environment where teamwork, customer service, and operational efficiency are highly valued. The employment at Whataburger is typically full-time or part-time with competitive hourly wages and potential for growth based on performance and dedication. This role is ideal for individuals who enjoy working in a team setting, serving customers, and pursuing opportunities to develop valuable skills in the food service industry. The Porter helps uphold the company’s standards by following detailed procedures for food preparation, service, and cleanliness, contributing to a positive dining experience for every patron at the Mesquite location.

Job Requirements

Ability to lift up to 50 lbs
Ability to stand for the entire shift
Ability to reach, bend, stoop, lift, stir, pour, carry, and push
Ability to read orders, menu boards, and receipts
Frequent contact with water, cleaning solutions, and food products
Frequent hand washing
Availability to attend mandatory training sessions and meetings
Willingness to adhere to company policies and procedures
Ability to work flexible hours including weekends and holidays
Must notify management in advance if unable to report to work
Completion of station certifications and assessments
Physical stamina to perform cleaning and maintenance tasks

Job Qualifications

High school diploma or equivalent preferred
Prior experience in food service or customer service roles is an advantage but not required
Ability to communicate effectively with team members and customers
Willingness to learn and participate in skills development and training programs
Basic knowledge of food safety and sanitation practices
Strong attention to detail and ability to follow instructions
Ability to work in a fast-paced environment and handle multiple tasks
Demonstrated reliability and punctuality
Ability to work collaboratively in a team setting
Positive attitude and commitment to providing excellent customer service

Job Duties

Protects and promotes the Whataburger brand at all times
Notifies management with sufficient lead time when unable to report to work
Checks with management before leaving the restaurant at scheduled time
Recognizes and communicates customer service problems to the manager
Attends all required meetings and training sessions
Demonstrates Whataburger's family value proposition of pride, care, and love
Learns and adheres to company policies and guidelines
Ensures all products are prepared according to quality standards and delivered within service time standards
Supports food production through preparation and stocking as directed
Performs maintenance tasks as scheduled or assigned
Participates in sales promotions and marketing events
Operates designated food production or customer service stations
Maintains proper storage and handling of food and supplies using FIFO procedures
Cleans customer service and dining areas including restrooms and exterior landscaping
Disposes of trash properly
Answers phone in a courteous manner according to company procedure
Demonstrates fiscal responsibility and follows cash handling policies
Lifts up to 50 lbs and maintains the ability to stand for entire shift
Demonstrates teamwork and supports organizational goals
Achieves certification in station tasks and sanitation procedures