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Poolside Server Assistant - Full Time, $29.15/Hour

Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Free parking
Food provided

Job Description

Aulani, A Disney Resort and Spa, is a distinctive and enchanting destination located in Hawaii, designed to provide guests with a magical and unforgettable vacation experience. As part of the world-renowned Disney brand, Aulani combines the storytelling legacy and exceptional guest service of Disney with the stunning natural beauty and rich cultural heritage of the Hawaiian Islands. This resort offers a wide range of amenities including luxurious accommodations, multiple dining options, vibrant entertainment, and immersive recreational activities that celebrate the spirit of aloha and local traditions. The resort is not only a place for leisure but also a vibrant community where Cast Members play a vital role in creating memorable experiences for guests of all ages.

This role is for a Poolside Server Assistant, who supports the Guest experience by assisting the Poolside Server in delivering high-quality service in an outdoor pool environment. In this position, you will be involved in providing guests with a variety of food and beverage options such as appetizers, salads, burgers, flatbreads, and handcrafted cocktails. The job demands versatility, as service may take place on a variety of terrains including sand, and requires a cheerful and personable attitude to engage with guests effectively. Key responsibilities include delivering orders, bussing tables, anticipating guest needs, and maintaining a quick and efficient service pace. This is a fast-paced role that necessitates excellent hospitality skills, the ability to work well under pressure, and strong verbal communication. The position requires working outdoors in diverse weather conditions and involves interaction with water environments.

The role requires meeting specific state regulations, such as obtaining the Hawaii Liquor Commission card and verifying IDs when serving alcohol. It is important for candidates to be at least 18 years old and possess cash handling skills. The ability to multi-task, memorize orders accurately, and collaborate effectively with team members are essential. The Poolside Server Assistant must also be self-directed, adaptable, and able to follow instructions while supporting others on the team. Attention to details, especially in managing repetitive tasks without compromising quality, is crucial.

Working at Aulani offers employees 100 percent full coverage of healthcare for them and their eligible dependents, tuition paid upfront at network schools, free lunch and parking, and complimentary theme park admission, among other benefits. This is a full-time role requiring availability seven days a week, including early mornings, late nights, weekends, and holidays. The pay rate for this position in Hawaii is $29.15 per hour, reflecting the high standard of service expected at this prestigious resort. By joining Aulani, Cast Members become part of a magical environment that combines professional growth opportunities with the creativity and spirit of Disney hospitality in one of the most beautiful locations in the world.

Job Requirements

  • must be at least 18 years of age
  • willing to work outdoors in all types of weather conditions
  • must meet state requirements to obtain Hawaii Liquor Commission card
  • will verify IDs when serving alcohol
  • comfortable with cash handling
  • will work around water
  • possess excellent hospitality skills
  • ability to multi-task and work in a fast-paced environment
  • excellent memorization skills
  • speed, accuracy, and efficiency under pressure
  • ability to resolve guest situations
  • self-directed
  • willing to follow instructions and take direction
  • flexible and adaptable
  • supportive of other team members
  • able to complete repetitious tasks while maintaining quality
  • strong verbal communication skills
  • understanding of the pivot system seating and order-taking method

Job Qualifications

  • must be at least 18 years of age
  • excellent hospitality skills
  • ability to multi-task and work in a fast-paced environment
  • excellent memorization skills
  • speed, accuracy, and efficiency in service
  • demonstrated ability to own and resolve guest situations
  • self-directed with minimal supervision
  • strong verbal communication skills
  • understanding of the pivot system
  • previous serving experience preferred
  • previous restaurant experience preferred
  • familiarity with local ingredients and Hawaiian cuisine preferred
  • knowledge of Hawaiian or Japanese language preferred

Job Duties

  • support the guest experience by assisting the poolside server
  • deliver food and beverage to guests
  • assist in bussing tables and cleaning
  • anticipate guests needs
  • work in a fast-paced, high guest service environment
  • initiate and maintain conversations with guests
  • adhere to the pivot system seating and order-taking method

Job Criteria

Experience

Entry Level (1-2 years)


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