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Poolside Server Assistant - Full Time, $29.15/Hour

Job Overview

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Employment Type

Full-time
Hourly
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Free parking
Food provided

Job Description

Aulani, A Disney Resort and Spa, is a world-renowned resort destination located in Hawaii, offering an unparalleled blend of natural beauty and Disney magic. Known for its stunning beachfront setting, Aulani is not only a resort but a cultural experience that embraces Hawaiian traditions and hospitality. The resort caters to families and guests seeking relaxation, adventure, and a taste of Hawaiian culture enhanced by Disney’s storytelling and attention to guest experience. With lush tropical gardens, tranquil pools, and a wide array of dining and entertainment options, Aulani provides a unique environment where guests of all ages can create lasting memories in an extraordinary setting. As part of the Disney family, Aulani is committed to the highest standards of service and creating magical moments for every guest.

Joining Aulani as a Poolside Server Assistant means becoming part of a team dedicated to delivering exceptional guest service in a vibrant, outdoor environment. This role focuses on supporting the Poolside Server by ensuring guests receive timely and friendly food and beverage service around the pool area, including terrains such as sandy beaches. The position requires a passion for hospitality, the ability to anticipate guest needs, and the skill to engage in meaningful interactions with guests in a fast-paced setting. Poolside Server Assistants are instrumental in enhancing the guest experience by efficiently delivering appetizers, salads, burgers, flatbreads, and handcrafted cocktails while maintaining a professional and cheerful demeanor.

This position offers a competitive pay rate of $29.15 per hour in Hawaii and comes with an attractive benefits package, including full healthcare coverage for employees and their dependents, tuition paid upfront at network schools, free lunch, free parking, and complimentary theme park admission among other perks. Working as a member of the Cast at Aulani means embracing Disney’s commitment to quality service, teamwork, and creating joyful experiences for every guest. The role demands flexibility, excellent multitasking capabilities, and the ability to work outdoors in various weather conditions. Ideal candidates will also demonstrate strong verbal communication skills, the ability to follow directions, and a proactive approach to resolving guest situations with minimal supervision.

In addition to a rewarding work environment surrounded by the natural beauty of Hawaii, the Poolside Server Assistant position at Aulani offers professional growth opportunities within a globally recognized company that values diversity and inclusion. This role is perfect for individuals looking to combine their love of hospitality with the unique cultural setting of Hawaiian Islands, all while contributing to the magical experience that only Disney can provide. Aulani is a place where hospitality meets heart, and being part of this team means playing a crucial role in making guests’ visits truly unforgettable.

Job Requirements

  • must be at least 18 years of age
  • willing to work outdoors in all types of weather conditions and around nature
  • must meet state requirements to obtain Hawaii Liquor Commission card
  • will verify IDs when vending and serving alcohol
  • must be comfortable cash handling
  • will work around water
  • possess excellent hospitality skills
  • ability to multi-task and work in a very fast-paced environment
  • excellent memorization skills
  • speed, accuracy and efficiency required
  • ability to work well under pressure
  • demonstrated ability to own and resolve guest situations
  • self-directed
  • willing to follow instructions and take direction
  • flexible and adaptable
  • supportive of other cast working on your team
  • can complete repetitious tasks while maintaining quality
  • strong verbal communication skills
  • an understanding of the pivot system - a seating and order-taking method

Job Qualifications

  • must be at least 18 years of age
  • willingness to work outdoors in all weather
  • meet state requirements to obtain Hawaii Liquor Commission card
  • verify identification when serving alcohol
  • comfortable with cash handling
  • possess excellent hospitality skills
  • ability to multitask in a fast-paced environment
  • excellent memorization skills
  • strong verbal communication skills
  • understand the pivot system
  • previous serving experience preferred
  • restaurant experience in full or quick service environments preferred
  • previous outdoor work experience preferred
  • familiarity with local ingredients and cuisine of Hawaiian Islands preferred
  • knowledge of Hawaiian or Japanese language preferred

Job Duties

  • support the guest experience by supporting the poolside server
  • deliver food and beverage to guests
  • assist in bussing
  • anticipate guest needs
  • engage in conversations with guests
  • work in a high guest service setting
  • operate in outdoor and sandy terrain environments

Job Criteria

Experience

Entry Level (1-2 years)


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