POOLS & RECREATION MANAGER ($70,600 - $106,000)

Huntington Beach, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,600.00 - $106,000.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Tuition Reimbursement

Discount hotel stays

Paid Time Off

Job Description

Hyatt Regency Huntington Beach Resort & Spa is a premier Spanish-inspired resort located on the stunning Pacific coastline. This upscale hospitality destination offers guests a blend of remarkable meeting spaces, luxurious spa services, exquisite dining options, and exceptional service framed by the natural beauty of Huntington Beach. The resort prides itself on delivering an extraordinary guest experience where every detail is designed for comfort, relaxation, and enjoyment in a vibrant seaside atmosphere.

Within this thriving hospitality environment, the role of Pools & Recreation Manager is crucial to maintaining and enhancing the guest experience. This full-time position comes with a competitive salary ranging from $70,600 to $106,000, reflecting the responsibilities and expectations inherent in this leadership role. The Pools & Recreation Manager is tasked with overseeing all pool and recreational operations throughout the resort. This includes management of two poolside food and beverage outlets, which provide additional services such as cabanas and fire pits. Beyond the pools, this manager also leads the recreation department, which entails managing beach food service, beach bonfires, three waterslides, and the kids' club.

The Pools & Recreation Manager is responsible for the complete operational oversight of these dynamic outlets, ensuring seamless staffing, comprehensive training programs, efficient cash control procedures, and exceptional guest service standards. This role demands strategic planning to align with short- and long-term goals, meticulous budget management including payroll, inventory, and revenue forecasting, and implementation of innovative food and beverage marketing initiatives designed to attract and delight guests.

Additionally, this vital position entails staff development including hiring, coaching, performance evaluations, and scheduling to foster a skilled, motivated, and guest-oriented team. The manager must uphold and enforce Hyatt’s stringent standards for food quality, service excellence, and health regulations, ensuring compliance with Department of Health mandates and Hyatt corporate policies. Customer satisfaction is a top priority, with this role playing an active part in resolving guest complaints and continuously enhancing service protocols to elevate the overall experience.

Successful candidates will find Hyatt to be an environment committed to career growth, job enrichment, and supportive work culture. The resort offers an environment where associates are empowered to deliver authentic hospitality and exceed guest expectations, with access to comprehensive benefits and development opportunities. The Pools & Recreation Manager position provides a unique opportunity to lead diverse teams in a dynamic coastal resort setting, fostering memorable guest experiences while advancing one’s career within a globally recognized hospitality brand.

Job Requirements

2 years or more of progressive hotel rooms or food and beverage management experience
Ability to work a flexible schedule including weekends, holidays, and overnight shifts
Must be proficient in general computer knowledge
Must be extremely detail oriented and organized
Must possess proven leadership skills
Ability to work in a fast-paced environment
Must be able to walk long distances and stand for long periods of time
Must have physical stamina to lift moderate amounts of weight
Ability to push and pull heavy amounts of weight
Ability to work outdoors in the sun and sand
California Food Handlers Certification required
CA responsible Beverage Service (RBS) Certification required

Job Qualifications

A true desire to satisfy the needs of others in a fast-paced environment
2 years or more of progressive hotel rooms or food and beverage management experience preferably with Hyatt
Experience in implementing new food and beverage concepts
Refined verbal and written communication skills
Ability to work a flexible schedule including weekends, holidays and overnight shifts
Must be proficient in general computer knowledge, including a working knowledge of Opera and Reserve
Candidates should be extremely detail oriented and organized
Candidates should possess proven leadership skills
The responsibilities include assisting in overseeing any area in the rooms division
Duties may also include training, staff development and scheduling
Must be able to work in a fast-paced environment
Must be able to walk long distances and stand for long periods of time
Must be available to work a flexible schedule including evenings, weekends, and holidays
Must have physical stamina to lift moderate amounts of weight
Ability to push and pull heavy amounts of weight
Ability to work outdoors in the sun and sand
CPR/First Aid/Lifeguard certification preferred
California Food Handlers Certification required
CA Responsible Beverage Service (RBS) Certification required

Job Duties

Responsible for short- and long-term planning and the management of the hotel outlet operations in the front and back of the house
Develop and recommend the budget, concepts and objectives and manage within those approved plans
Implement and maintain food and beverage sales/marketing programs
Oversee development of employees
Hire, train, empower, coach and counsel, performance and salary reviews
Responsible for implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
Coordinate outlet operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and employee satisfaction
Exercise quality control for both food and beverage
Maintain Hyatt standards of service and ensure their implementation
Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Office
Coach and counsel employees to reflect Hyatt service standards and procedures