POOL - SERVER: SEASONAL

Graton Resort & Casino is a well-established entertainment destination known for offering exceptional guest experiences through a blend of gaming, dining, and hospitality services in a dynamic and vibrant environment. Located in Rohnert Park, California, this resort caters to a diverse clientele seeking relaxation, entertainment, and quality service. The resort is highly committed to maintaining high standards of guest satisfaction by delivering outstanding service and creating a welcoming atmosphere that reflects its core values. Graton Resort & Casino prides itself on innovation, quality, and fostering a team environment where every employee contributes to redefining hospitality standards. As a poolside team member, you will play a vital role in delivering an exceptional poolside experience to guests in an outdoor setting that is both lively and relaxing. This role is centered on providing top-notch customer service while managing multiple tasks such as order taking, serving food and beverages, ensuring cleanliness, and maintaining safety standards in and around the pool area. You will be the face of the resort’s commitment to excellence by ensuring all guest needs are met efficiently and politely. This position requires working in a fast-paced, energetic outdoor environment where attention to detail, a customer-first mindset, and teamwork are essential. You will be responsible for offering menu recommendations, answering questions about the menu, and informing guests about ongoing promotions or special events, adding value to their overall experience. Cash handling and payment processing are also integral parts of the job, necessitating accuracy and integrity. Moreover, you will be tasked with maintaining the cleanliness and organization of designated areas, including managing the reservation log and supporting new team members through coaching when needed. Your proactive approach to recognizing guest needs and communicating guest opportunities to management will contribute to the continuous improvement of guest satisfaction and resort operations. Working at Graton Resort & Casino not only means delivering excellent service but also being part of a team that promotes growth, learning, and a positive work culture. As a poolside service team member, you represent the resort’s standards and are essential in creating memorable moments, making you a crucial ambassador in the hospitality and entertainment sector.