Pool Concierge

The Pool Concierge role at Life Time is a critical frontline position responsible for delivering superior customer service to all members and guests who access the outdoor pool facilities. The Pool Concierge ensures a welcoming atmosphere by greeting visitors professionally, validating access through membership or guest passes, and assisting guests with inquiries regarding Life Time’s products and services. This role requires attentiveness and proactive engagement to anticipate and meet members’ needs efficiently and with a positive attitude.

In addition to guest services, the Pool Concierge performs various operational duties such as distributing wristbands to junior members, providing towels, and maintaining the cleanliness and orderliness of the pool area. This position requires working outdoors during the summer months for extended periods and standing for long durations, making stamina and physical endurance important. The role also offers an opportunity to develop customer service and communication skills while gaining experience in a dynamic, health-focused environment.

The position is hourly, with wages starting at $16.00 per hour and potentially increasing up to $20.00 based on experience and qualifications. This opportunity is ideal for individuals who enjoy interacting with people and fostering a friendly community atmosphere. CPR and First Aid certification are required, emphasizing Life Time’s commitment to safety and preparedness. Preferred qualifications include lifeguard certification and prior reception experience, which complement the responsibilities of this client-facing position. Overall, the Pool Concierge plays an indispensable part in ensuring that Life Time members and guests have a safe, enjoyable, and seamless experience every time they visit the outdoor pool area.