Job Overview
Employment Type
Part-time
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Professional Development
Job Description
Life Time is a premier health and wellness company that operates a nationwide network of athletic and fitness clubs. Dedicated to providing a comprehensive and inclusive wellness experience, Life Time combines fitness, spa services, healthy eating, and engaging social activities to help members achieve their best lives. As a company, Life Time emphasizes community, personal growth, and well-being, creating environments that inspire members to improve their overall health and enjoy an active lifestyle. With a focus on innovation, personalized services, and exceptional customer care, Life Time has become a trusted leader in the health and fitness industry.
The Pool Concierge role at Life Time is a dynamic and customer-centric position focused on delivering the highest quality service to members and guests accessing the outdoor pool area. This role is integral to the member experience, ensuring that guests are warmly greeted, memberships and guest passes are accurately validated, and pool area standards are maintained. The Pool Concierge supports a welcoming and safe environment by assisting with entry procedures, distributing wristbands to junior members and guests, providing towels, and maintaining the cleanliness of the pool deck and surrounding areas.
In addition to these member-facing responsibilities, the Pool Concierge must be knowledgeable about Life Time products and services to respond efficiently and accurately to member inquiries. This position requires a combination of excellent communication skills, attention to detail, and the ability to work efficiently in an outdoor setting, especially during the summer months. Candidates typically need to stand for extended periods and engage with a variety of members and guests to ensure everyone enjoys a seamless and enjoyable pool experience.
Life Time values inclusivity and diversity, offering a workplace culture that respects and celebrates the unique contributions of each employee. The company is committed to equal opportunity employment, ensuring hiring and promotional decisions are made based on merit and qualifications. The Pool Concierge position requires candidates who bring enthusiasm for customer service, a commitment to safety certifications such as CPR and First Aid, and the ability to work collaboratively in a team-oriented environment. This role is particularly suited for individuals who are passionate about health and wellness and enjoy working in a vibrant, membership-focused setting.
The Pool Concierge role at Life Time is a dynamic and customer-centric position focused on delivering the highest quality service to members and guests accessing the outdoor pool area. This role is integral to the member experience, ensuring that guests are warmly greeted, memberships and guest passes are accurately validated, and pool area standards are maintained. The Pool Concierge supports a welcoming and safe environment by assisting with entry procedures, distributing wristbands to junior members and guests, providing towels, and maintaining the cleanliness of the pool deck and surrounding areas.
In addition to these member-facing responsibilities, the Pool Concierge must be knowledgeable about Life Time products and services to respond efficiently and accurately to member inquiries. This position requires a combination of excellent communication skills, attention to detail, and the ability to work efficiently in an outdoor setting, especially during the summer months. Candidates typically need to stand for extended periods and engage with a variety of members and guests to ensure everyone enjoys a seamless and enjoyable pool experience.
Life Time values inclusivity and diversity, offering a workplace culture that respects and celebrates the unique contributions of each employee. The company is committed to equal opportunity employment, ensuring hiring and promotional decisions are made based on merit and qualifications. The Pool Concierge position requires candidates who bring enthusiasm for customer service, a commitment to safety certifications such as CPR and First Aid, and the ability to work collaboratively in a team-oriented environment. This role is particularly suited for individuals who are passionate about health and wellness and enjoy working in a vibrant, membership-focused setting.
Job Requirements
- High school graduate or equivalent
- CPR and First Aid certified
- Minimum of 6 months customer service experience
- Ability to stand for minimum of 4 hours at a time
- Excellent verbal and written communication skills
- Ability to proficiently use a computer and tablet
- Ability to work outside in the summer months for minimum of 4 hours at a time
Job Qualifications
- High school graduate or equivalent
- CPR and First Aid certified
- Minimum of 6 months customer service experience
- Excellent verbal and written communication skills
- Proficient in the use of computers and tablets
- Ability to stand for long periods
- Ability to work outside for extended hours during summer
- Minimum of 6 months reception experience preferred
- Lifeguard certifications preferred within 60 days of hire
Job Duties
- Greets and admits members and guests into the outdoor pool, validates member and guest access through Pool Memberships and Guest Passports
- Completes various Pool Deck duties such as providing wristbands for junior members and guests, handing out towels, and basic upkeep of the space
- Proactively meets the needs of members and answers questions accurately
- Maintains cleanliness and organization of the pool deck area
- Utilizes computer and tablet technology proficiently for member check-in and record keeping
- Ensures compliance with all safety and operational protocols
- Communicates effectively with team members and management to provide a seamless member experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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