Pool Club Supervisor

Pompano Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $24.00 - $24.50

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Employee wellness programs

Job Description

The Boca Raton Hotels is a prestigious hospitality establishment known for its commitment to luxury, exceptional guest experiences, and offering a broad range of dining and accommodation services. With a rich history of providing top-tier service, The Boca Raton Hotels is dedicated to maintaining the highest standards across all its outlets. This includes a focus on culinary excellence, accommodating a diverse clientele, and fostering a positive, inclusive company culture. As an esteemed player in the hospitality industry, The Boca Raton Hotels continually seeks passionate individuals to join their team and contribute to their reputation for excellence. The hotel prides itself on a safe, welcoming workplace that respects equality, diversity, and inclusion, making it an employer of choice for professionals seeking growth within the hotel and restaurant management sectors.

The role of Assistant Restaurant Manager at The Boca Raton Hotels is a dynamic leadership position designed to support the Restaurant Manager in overseeing restaurant operations with a goal to deliver outstanding customer service while maintaining exceptional food and beverage standards. This position involves direct supervision of staff, ensuring compliance with health, safety, and sanitation regulations, and maintaining the overall quality and operational efficiency of the restaurant. The Assistant Restaurant Manager plays a critical role in staff training, scheduling, and counseling, ensuring all team members align with the hotel's values and service expectations. Additionally, this role requires maintaining the aesthetic appeal of the restaurant, managing inventory and supplies, and contributing to menu development and marketing strategies. The successful candidate will also handle guest relations, including addressing and resolving any complaints in a professional and timely manner. This position demands a proactive leader capable of managing both front and back of house teams, maintaining high standards amid busy periods, and working collaboratively within a team environment to achieve the hotel’s goals. The Assistant Restaurant Manager is a key presence on the floor, ensuring an inviting atmosphere for guests and smooth operational flow. The role also emphasizes adherence to company policies and local regulations, including food service sanitation, safety, and employment laws. Overall, this position offers ample opportunities for career development within the hospitality industry, making it an attractive proposition for motivated professionals passionate about food service and hotel management.

Job Requirements

High school graduate or equivalent
Four-year college degree preferred
At least one year experience in related field preferred
Food service sanitation certification
Alcohol service permit if state required
CPR certification preferred
Proven team player with leadership skills
Must exemplify honesty, integrity, humility, and leadership
Ability to lift up to 50 lbs with frequent lifting and carrying of objects up to 25 lbs
Ability to walk or stand for prolonged periods
Ability to reach, handle, feel, talk, hear, and see
Must be able to work flexible hours including busy periods
Able to pass pre-employment substance abuse testing
Committed to maintaining a drug-free workplace

Job Qualifications

Thorough knowledge of room service operations including foods, beverage, supervisory aspects, service techniques, and guest interaction
Knowledge of beverage operations and wines
Strong mathematical abilities to determine and track inventory, controls, revenue production, and other financial statements
Ability to communicate effectively in English, both orally and in writing
Ability to work under pressure and handle stressful situations
Ability to access and accurately input information using a moderately complex computer system
Strong interpersonal skills to provide overall guest satisfaction
Experience assisting senior management in team building and management
Ability to implement and maintain company policies
Ability to develop a positive company culture
Ability to create forecasts and budgets for controllable costs
Knowledge of DOH, fire safety, and employment regulations standards

Job Duties

Train, supervise, counsel and discipline staff for the efficient operation of the outlets
Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes
Schedule and direct staff in their work assignments
Ensure the restaurant complies with sanitation and safety standards for guests and employees
Ensure all equipment is in working order
Visually inspect and take corrective action to ensure facilities in the restaurant look appealing and attractive to guests
Provide guidance for improvement and implement necessary adjustments
Oversee work orders to ensure repairs and maintenance of the facility are completed on a timely basis
Manage and monitor product quality and guest satisfaction in the restaurant
Ensure that food quality is consistent, appealing, and prepared to guest specifications
Move throughout facility and kitchen areas to monitor and take corrective action to maintain food quality and service standards
Verify temperatures, judge appearance and taste of products, and check preparation methods for quality
Provide guidance for improvement and implement necessary adjustments
Interact with guests to obtain feedback on quality of service and food, and resolve guest complaints in a timely manner
Document inventory forecast usage and monitor supply to ensure the restaurant is stocked with necessary items
Oversee set up of dining and service areas
Review and evaluate customer satisfaction regularly
Recommend new marketing and operational policies as necessary
Ensure compliance with hotel policies and all local, state and federal laws
Participate in the development, implementation and marketing of new and creative menus
Promote cross-selling of other hotel outlets and The Boca Raton Hotels
Maintain cleanliness and proper sanitation of all work and service areas
Assist the General Manager in building and managing a team of front and back of house team members
Implement, oversee, and maintain all company policies and procedures
Create a positive company culture of commitment to excellence
Create forecasts and budgets for controllable costs
Maintain standards according to Department of Health, fire safety, and employment regulations