Job Overview
Employment Type
Full-time
Compensation
Salary
Up to $85,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
performance bonuses
flexible schedule
Job Description
Our client is a prominent casino located in Milwaukee, WI, known for providing an exceptional gaming experience to a diverse clientele. This establishment prides itself on delivering top-tier service within its vibrant poker room, combining a dynamic atmosphere with strict adherence to gaming regulations to ensure a safe and entertaining environment for both guests and staff. As a leading casino in the Milwaukee area, the company prioritizes operational excellence and customer satisfaction, continually investing in its talent and facilities to maintain its competitive edge in the entertainment industry.
The Poker Manager role is a pivotal position within the casino's gaming operations team, responsible for managing the poker room's daily activities and driving exceptional performance standards. This full-time position offers a competitive salary of up to $85K, depending on experience. The ideal candidate will bring a wealth of experience in poker operations, specifically within high-volume casino settings, and possess a robust understanding of regulatory compliance and internal controls.
In this role, the Poker Manager will oversee all aspects of poker room administration, including leading talent management initiatives such as hiring, training, and performance evaluations. They will ensure departmental goals align with the broader organizational objectives to enhance guest service quality and optimize financial results. Regular floor walk-throughs and guest engagement are essential to monitor service delivery and operational workflows, ensuring continuous improvement.
Moreover, this position demands expertise in staff scheduling and event coordination, especially for high-profile poker tournaments and special events that attract significant guest interest and revenue. The Poker Manager must also demonstrate vigilance in maintaining compliance with local, state, federal, and tribal gaming laws, swiftly addressing any irregularities or suspicious activities to uphold the casino's integrity.
This role requires strong interpersonal skills to engage effectively with a variety of stakeholders, including guests, staff, and regulatory personnel. Proficiency in Microsoft Office and standard casino management tools is necessary for smooth operational management and reporting. The Poker Manager must be adept at handling confidential information with discretion and flexibility to work nights, weekends, and holidays as casino operations are predominantly during these times.
Overall, this position offers a challenging yet rewarding career opportunity for a seasoned poker operations professional eager to contribute to a reputable casino's continued success in Milwaukee. Candidates who thrive in fast-paced, customer-focused environments and demonstrate impeccable management capabilities are encouraged to apply.
The Poker Manager role is a pivotal position within the casino's gaming operations team, responsible for managing the poker room's daily activities and driving exceptional performance standards. This full-time position offers a competitive salary of up to $85K, depending on experience. The ideal candidate will bring a wealth of experience in poker operations, specifically within high-volume casino settings, and possess a robust understanding of regulatory compliance and internal controls.
In this role, the Poker Manager will oversee all aspects of poker room administration, including leading talent management initiatives such as hiring, training, and performance evaluations. They will ensure departmental goals align with the broader organizational objectives to enhance guest service quality and optimize financial results. Regular floor walk-throughs and guest engagement are essential to monitor service delivery and operational workflows, ensuring continuous improvement.
Moreover, this position demands expertise in staff scheduling and event coordination, especially for high-profile poker tournaments and special events that attract significant guest interest and revenue. The Poker Manager must also demonstrate vigilance in maintaining compliance with local, state, federal, and tribal gaming laws, swiftly addressing any irregularities or suspicious activities to uphold the casino's integrity.
This role requires strong interpersonal skills to engage effectively with a variety of stakeholders, including guests, staff, and regulatory personnel. Proficiency in Microsoft Office and standard casino management tools is necessary for smooth operational management and reporting. The Poker Manager must be adept at handling confidential information with discretion and flexibility to work nights, weekends, and holidays as casino operations are predominantly during these times.
Overall, this position offers a challenging yet rewarding career opportunity for a seasoned poker operations professional eager to contribute to a reputable casino's continued success in Milwaukee. Candidates who thrive in fast-paced, customer-focused environments and demonstrate impeccable management capabilities are encouraged to apply.
Job Requirements
- 7+ years of progressive poker operations experience or 5 years with a Bachelor’s degree
- minimum of 2 years in a dedicated managerial role within a high-volume casino environment
- thorough understanding of local, state, federal, and tribal gaming regulations and internal controls
- ability to engage effectively with guests and stakeholders at all levels
- skilled in Microsoft Office and the use of standard casino and office management equipment
- proven ability to manage confidential data and work a flexible schedule including nights and weekends
Job Qualifications
- 7+ years of progressive poker operations experience or 5 years with a Bachelor’s degree
- minimum of 2 years in a dedicated managerial role within a high-volume casino environment
- thorough understanding of local, state, federal, and tribal gaming regulations and internal controls
- ability to engage effectively with guests and stakeholders at all levels
- skilled in Microsoft Office and the use of standard casino and office management equipment
- proven ability to manage confidential data and work a flexible schedule including nights and weekends
Job Duties
- Manage all day-to-day poker room administration and set operational standards to optimize performance
- lead full-cycle talent management including hiring, training, performance appraisals, and conflict resolution
- establish and maintain departmental goals focused on enhancing guest service and financial efficiency
- conduct frequent floor walk-throughs and guest engagement to evaluate service quality and operational flow
- optimize staff scheduling and oversee the coordination of high-profile special events and tournaments
- ensure strict adherence to internal controls and gaming laws while proactively resolving suspicious activities
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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