Podium Supervisor (Full- Time) - Rix Sports Bar, Disney's Coronado Springs Resort

This job opportunity is with a leading high-volume, upscale restaurant known for delivering exceptional guest experiences through attentive service and a welcoming atmosphere. The restaurant is part of the Disney family, offering exclusive Disney perks and great benefits to its employees. The establishment prides itself on maintaining high standards of food safety, service excellence, and team collaboration, creating an environment where guests feel valued and enjoy a memorable dining experience. Staff members enjoy a positive workplace culture, with opportunities for growth and development supported by leadership that emphasizes coaching, training, and leadership development. The restaurant also embraces diversity, promoting a friendly and respectful atmosphere for all team members and guests alike.

The role available is that of a Podium Supervisor, a critical leadership position within the restaurant's front-of-house team. The Podium Supervisor supports restaurant managers by overseeing daily operations specific to the Host/Hostess team. This role demands a proactive leader who is highly organized, able to multitask, and prioritize duties under a fast-paced, often high-pressure environment. The supervisor is responsible for guiding the front-of-house team to deliver outstanding guest service from the moment guests enter to the time they leave. This includes managing reservations, seating guests, addressing guest concerns with professionalism, and ensuring all team members uphold Disney's renowned service standards.

A successful Podium Supervisor must possess excellent interpersonal and communication skills, demonstrated by an ability to handle guest interactions diplomatically and efficiently. Leadership responsibilities also include coaching and training team members, delegating tasks appropriately, and stepping in as the on-duty supervisor during opening or closing shifts or as needs arise. The pod supervisor oversees the use of Point-of-Sale systems, assists with guest satisfaction, and maintains the host/hostess area in a state of readiness and cleanliness at all times. They also play an important role in food safety compliance, alcohol service regulations, and company policy adherence.

This position requires a minimum of one year restaurant experience and at least a high school diploma or equivalent, with preference given to candidates who have previous host/hostess experience and demonstrated leadership skills. Knowledge of Mexican cuisine and beverage service is considered a plus. Certifications in food safety and responsible vendor status must either be in hand or obtained shortly after hire. The role involves physical requirements such as standing for extended periods, lifting up to 50 pounds, and navigating tight spaces, so physical stamina is important.

Working within the Disney environment means upholding the Disney 5 Keys Basics and Service Basics at all times, ensuring a magical and seamless experience for guests every day. The role also requires flexibility with work schedules, including availability on weekends and holidays. This is a full-time position known for its rewarding benefits and unique Disney employee perks, ideal for those seeking to advance their career in hospitality management within a prestigious and celebrated company.