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Podium Supervisor (Full- Time) - Rix Sports Bar, Disney's Coronado Springs Resort

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Exclusive Disney perks
Training and development programs
Retirement Plan
flexible scheduling

Job Description

Our company celebrates and embraces Mexican culture through our unique dining experiences. We have developed a strong partnership with Walt Disney World, allowing us to operate prestigious dining properties at iconic locations including Epcot, Coronado Springs, and Frontera Cocina at Disney Springs. This partnership reflects our commitment to delivering authentic Mexican culinary experiences combined with the high standards of service expected at Walt Disney World. We take pride in representing the rich heritage of Mexico while offering guests an unforgettable dining atmosphere that blends tradition with the magic of Disney.

We are currently seeking a dedicated Podium Supervisor to join our dynamic team. This is an exciting opportunity for a motivated individual who thrives in a fast-paced, guest-focused environment and is passionate about leadership and hospitality. As the Podium Supervisor, you will play a pivotal role in supporting restaurant managers by leading the day-to-day operations of the Host/Hostess team. The position requires a strong leader capable of building relationships, delegating tasks, coaching, and training team members to ensure exceptional guest experiences.

The role demands excellent organizational skills and the ability to multitask and prioritize effectively. You will be responsible for making quick, independent decisions while maintaining clear communication with both guests and staff. Your leadership will ensure smooth front-of-house operations, including overseeing reservation, seating, and paging systems, managing guest satisfaction checks, and handling all guest interactions with professionalism and warmth.

The successful candidate will also assist at the Point-of-Sale systems when necessary and provide leadership support during opening and closing shifts. Your responsibilities will include greeting guests promptly, managing wait lists, addressing guest inquiries, and ensuring all hosts and hostesses adhere to company standards, Disney's service guidelines, and food safety regulations.

As part of our team, you will have the opportunity to work in a high-volume, upscale restaurant environment that values cultural authenticity and excellent service standards. We offer great benefits and exclusive Disney perks, making this a rewarding position for someone looking to grow within the hospitality industry at a globally recognized destination. Join us and become part of a company that values tradition, teamwork, and guest satisfaction at the heart of every dining experience.

Job Requirements

  • Minimum of one year of restaurant experience
  • Minimum of a high school diploma or equivalent
  • Minimum of three years of previous host/hostess experience preferred
  • Previous leadership experience preferred
  • Previous experience in a high-volume, upscale restaurant environment preferred
  • Knowledge of Mexican cuisine and beverages a plus
  • Must have or be able to obtain a State of Florida Food Safety Certificate
  • Must have or be able to obtain a Florida Responsible Vendors Certificate
  • Must be well versed in food safety - including proper techniques for handling food and personal hygiene requirements
  • Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages

Job Qualifications

  • Minimum of one year of restaurant experience
  • Minimum of a high school diploma or equivalent
  • Previous leadership experience preferred
  • Previous experience in a high-volume, upscale restaurant environment preferred
  • Knowledge of Mexican cuisine and beverages a plus
  • Must have or be able to obtain a State of Florida Food Safety Certificate
  • Must have or be able to obtain a Florida Responsible Vendors Certificate
  • Must be well versed in food safety and personal hygiene requirements
  • Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages

Job Duties

  • Provide guidance, leadership, coaching and training for the Host/Hostess team
  • Provide leadership support as needed for the entire front-of-house team, which may include opening or closing shifts as the on-duty supervisor
  • Provide leadership guidance and assistance at the Point-of-Sale systems as needed
  • Assist with guest satisfaction checks and provide guest recovery as needed
  • Delegate tasks to Host/Hostess team as appropriate
  • Answer phone in a timely and appropriate manner
  • Prepare and maintain Host/Hostess area for guest arrival
  • Properly and efficiently utilize the restaurant reservation, seating and paging systems
  • Politely greet all guests in a timely fashion
  • Lead guests to the table and seat guests in an appropriate fashion
  • Politely inform guests of wait times and prepare wait lists as necessary
  • Answer any guest questions as necessary
  • Offer all guests a fond farewell
  • Have basic knowledge of acceptable forms of payment and the Disney Dining Plan
  • Maintain personal appearance and hygiene in a manner consistent with Disney and Company standards
  • Perform work duties in compliance with all Company guidelines and policies
  • Display proper food safety procedures at all times
  • Follow all necessary laws and processes for the safe service of alcohol
  • Work closely with all other team members and display good teamwork
  • Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
  • All other tasks as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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