PM VIP Concierge Lounge Attendant

Norristown, PA, USA|Onsite

Job Overview

Compensation

Hourly

Range $15.25 - $19.75

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

employee recognition programs

Meal Allowances

Job Description

This esteemed hotel is renowned for its commitment to providing exceptional hospitality and delivering memorable guest experiences. As a leading establishment in the hospitality industry, the hotel offers luxurious accommodations, top-notch amenities, and a welcoming environment that caters to both leisure and business travelers. It prides itself on exceptional customer service, fine dining options, and an ambiance that combines comfort with elegance. Guests frequently appreciate the hotel's attention to detail and dedication to exceeding expectations, making it a preferred destination in the region.

The role of Concierge Lounge Ambassador represents a vital position within this prestigious hotel. This posit... Show More

Job Requirements

High school diploma or equivalent
previous experience in hospitality or customer service preferred
ability to stand, walk and/or sit and continuously perform essential job functions
hearing and visual ability to observe and detect signs of emergency situations
excellent verbal and written English communication skills
ability to work flexible hours including nights, weekends and holidays
maintain neat, clean and well-groomed appearance
comply with health and safety regulations
regular attendance and punctuality

Job Qualifications

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
ability to listen effectively, to speak and write English clearly
experience in hospitality or customer service roles is preferred
strong communication and interpersonal skills
ability to handle multiple tasks efficiently
basic computer skills to operate equipment such as fax machine and photocopier

Job Duties

Greet customers immediately with a friendly and sincere welcome
make personal connection with each guest and respond to guest cues
use a clear, understandable speaking voice, exercise judgment, respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service
maintain a very clean and organized area to ensure all guests have what they need at any time during the day and maintain a fresh clean feel for the area
ensure Concierge Lounge is kept clean and stocked with the proper food and beverage for the given time of day
follow proper food handling techniques and food safety procedures
ensure all equipment is working properly including fridge, warmers and access door
anything out of order must be reported to Supervisor and Engineering in order to guarantee a quick fix
using the telephone, verbally arrange and confirm recreation, business and dining activities both inside and outside the hotel
when necessary, field guest complaints, conduct thorough research to develop the most effective solutions and negotiate results
operate facsimile machine to send, receive, and log incoming transmissions
notify guests using the message function of the computer of incoming faxes
use the photocopier to make copies of items as required

Job Criteria

Experience

No experience required

Job Location

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