Job Overview

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Compensation

Hourly
Exact $15.60
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Uniform allowance

Job Description

Sheraton Hotels & Resorts is a prestigious and globally recognized hospitality brand under the Marriott International portfolio, known for its legacy, quality service, and commitment to guest satisfaction since 1937. As a pillar in the hospitality industry, Sheraton has established itself as a place where people gather to connect and create memorable experiences across more than 400 communities worldwide. Sheraton understands the importance of cultivating an environment where associates feel valued, empowered, and part of a broader family that celebrates diversity and fosters inclusion. The brand is dedicated to maintaining a workplace culture that is respectful, safe, and supportive, encouraging every team member to grow both personally and professionally.

Sheraton Hotels & Resorts seeks talented and dedicated individuals to join their team as Guest Environment Experts. This vital role goes beyond traditional housekeeping duties and embraces the goal of creating a truly memorable and unique guest experience. Guest Environment Experts are responsible for ensuring that each area of the hotel reflects Sheraton's high standards of cleanliness, orderliness, and aesthetics, facilitating an inviting and comfortable atmosphere for all guests. Whether it be cleaning guest rooms, public areas, replenishing supplies, or assisting with guest requests, the Guest Environment Expert plays a key role in maintaining the overall hospitality environment.

The position requires energetic and proactive individuals who are comfortable on their feet for extended periods and capable of performing physical tasks that may include moving, lifting, carrying, pushing, and pulling objects weighing up to 50 pounds without assistance. The role demands strict adherence to company policies, safety protocols, and service quality standards to ensure guests continually receive the exceptional experience expected from Sheraton Hotels & Resorts. Professional appearance and courteous communication are also essential components of the role, contributing to the overall impression the hotel conveys to its visitors.

Employment in this role offers the opportunity to work within an iconic brand that values diverse talents and backgrounds, emphasizing non-discrimination and equal opportunity in its employment practices. Sheraton is committed to providing a work environment that supports individual growth, teamwork, and a sense of belonging in a large and dynamic global community. Joining Sheraton means becoming part of a mission to be 'The World's Gathering Place'—a place where associates bring their best selves to work, enriched by meaningful interactions and a shared purpose.

This career opportunity is suited for passionate and service-minded individuals who are eager to contribute to an outstanding guest experience. Those who join Sheraton as Guest Environment Experts will be empowered to take initiative and ownership of their workspaces, ensuring that every guest encounter is positive and every guest space is pristine. With the backing of Marriott International's extensive resources and training opportunities, employees can expect support in developing their skills and advancing their careers within the hospitality industry. Overall, the role of Guest Environment Expert at Sheraton Hotels & Resorts is not just a job—it is a chance to be part of a legacy of hospitality excellence and to create lasting memories for guests worldwide.

Job Requirements

  • high school diploma or equivalent
  • ability to stand, sit, or walk for extended periods
  • capability to lift, carry, push, and pull objects weighing up to 50 pounds
  • willingness to adhere to company policies and safety procedures
  • good communication skills
  • availability to work flexible hours including weekends and holidays

Job Qualifications

  • high school diploma or equivalent preferred
  • prior housekeeping or cleaning experience a plus
  • ability to work on feet for extended periods
  • strong attention to detail
  • excellent communication skills
  • ability to follow instructions and work independently
  • team player with positive attitude

Job Duties

  • clean and maintain guest rooms according to hotel standards
  • clean and maintain public areas of the hotel
  • stock and replenish cleaning carts and supplies
  • respond promptly to guest requests and needs
  • adhere to safety standards and company policies
  • maintain professional appearance and communications
  • perform physical tasks such as lifting and moving objects up to 50 pounds

Job Criteria

Experience

Entry Level (1-2 years)


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