PM M Club Attendant

Marriott International is a global leader in the hospitality industry, renowned for its extensive portfolio of brands and commitment to exceptional guest experiences. Among its acclaimed luxury brands is JW Marriott, which encompasses more than 100 exquisite properties located in gateway cities and distinctive resort destinations worldwide. JW Marriott is dedicated to delivering unparalleled hospitality with a focus on holistic well-being, fostering an inclusive and supportive work environment for its associates. The company champions diversity and equal opportunity, valuing the unique backgrounds and talents that each team member brings to the table. Marriott International’s culture encourages associates to be their authentic selves, promoting a workplace where innovation, respect, and genuine care are prioritized. The JW Marriott brand emphasizes training, development, and a strong sense of community to empower employees to grow both personally and professionally while delivering the brand promise of "Wonderful Hospitality. Always."

This particular role is based at the JW Marriott property located in Rockville, Maryland, at 5701 Marinelli Road. This full-time, non-management position is focused on food and beverage service, offering a competitive hourly pay range of $18.20 to $19.57. The position primarily supports evening shifts, which are preferred by the employer.

The role of a Guest Service Expert at JW Marriott goes far beyond the typical food service duties. It is about crafting memorable and unique guest experiences by combining outstanding service with hospitality excellence. The Guest Service Expert plays an essential role as the face of the hotel’s dining experience, offering attentive table settings, effective communication with kitchen and bar staff, engaging interactions with guests, and maintaining clean and organized work areas and supplies. The position requires a proactive approach to service, ensuring that every guest feels valued and their dining experience is seamless from arrival to departure.

Guest Service Experts at JW Marriott must uphold high standards in every aspect of their role, including adherence to safety protocols, company policies, and quality service guidelines. Professionalism is key, including maintaining a neat uniform, polished personal appearance, and clear, courteous communication. The job demands physical stamina and agility as it involves standing, sitting, and walking for extended periods, as well as moving and lifting items up to 25 pounds independently or up to 50 pounds with assistance. Associates must also be comfortable performing physical tasks such as bending, twisting, and reaching to fulfill their responsibilities efficiently.

This position welcomes candidates with a high school diploma or equivalent and is suitable for those seeking to start or continue a career in hospitality, especially within a luxury brand environment. While less than one year of related work experience is acceptable, the ideal candidate will exhibit a strong commitment to guest satisfaction and teamwork. Marriott International emphasizes creating a supportive, respectful workplace where associates feel empowered to contribute their best. This role offers opportunities for professional growth through hands-on experience and training within one of the world’s most respected hospitality companies. Joining JW Marriott means becoming part of a dynamic, global team dedicated to the art of hospitality and the legacy of delivering exceptional experiences every day.