PM Host II - Inn on Biltmore Estate - Reserve

Biltmore Estate is a renowned historic tourist destination and a premier American landmark located in Asheville, North Carolina. Known for its stately architecture, botanical gardens, and rich cultural heritage, Biltmore offers an immersive experience into the legacy of the Vanderbilt family. Operating as a combination of museum, hotel, restaurant, and event space, Biltmore prides itself on delivering exceptional service and maintaining its reputation as a world-class destination. Within Biltmore's hospitality division, the restaurants and dining experiences are designed to match the elegance and tradition of the estate while catering to a modern clientele seeking fine dining and impeccable service.

The Reserve Host II (Level 2 Host) position at Biltmore's restaurant operations involves coordinating and overseeing host stand operations to ensure that all aspects of guest service meet Biltmore's high standards. This is a part-time role with a maximum of 999 hours per year, offering a starting pay beginning at $17.09 per hour, commensurate with the candidate's experience and qualifications. The schedule is typically from 3:30 pm to 11:30 pm but can vary based on business needs.

In this role, the Host II is responsible for maintaining an efficient seating flow by managing guest seating across various sections during service hours. The role also includes managing telephone communications and reservations systems, taking and updating requests as necessary. Beyond daily tasks, the Host II provides training and guidance to Level 1 Hosts, ensures that the restaurant environment is properly prepped throughout service periods, and assists with VIP arrangements. The position requires proactive guest service skills, ability to handle guest service recovery situations, and strong communication to liaison between guests and management.

Overall, this role is critical to enhancing the guest experience by fostering a welcoming and organized dining environment that aligns with Biltmore's reputation for excellence. The Host II will also serve as a resource for the host team, facilitating smooth operations and exemplary customer service. Candidates will need to demonstrate a passion for hospitality, fine dining experience, and the ability to operate effectively in a dynamic, fast-paced setting. This position offers an opportunity to join a prestigious hospitality team dedicated to customer satisfaction and maintaining the heritage of one of America's grandest estates.