Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Training and development opportunities
recognition programs
inclusive work environment
employee wellness focus
Career advancement potential
Diverse and collaborative team
competitive compensation
Job Description
Marriott International is a leading global hospitality company known for its extensive portfolio of hotels and resorts. With a commitment to exceptional service and memorable guest experiences, Marriott has become synonymous with quality and innovation in the hospitality industry. The company values diversity, inclusion, and the well-being of its associates, fostering a collaborative and supportive work environment. Marriott's luxury portfolio includes JW Marriott, which operates more than 100 properties in gateway cities and distinctive resort locations worldwide. JW Marriott is dedicated to creating a unique work experience that emphasizes training, development, recognition, and holistic well-being, promoting both personal and professional growth for its associates.
The role of Guest Service Expert at JW Marriott is pivotal in delivering the brand’s promise of "Wonderful Hospitality. Always." This position goes beyond traditional service roles, focusing on creating a memorable and unique experience for guests where food and drinks complement the overall ambiance. Guest Service Experts are proactive team members who engage in a variety of tasks including setting tables, communicating with kitchen staff, interacting with guests, and maintaining clean work areas. This role requires a hands-on approach and a strong commitment to quality and safety, ensuring that every guest interaction is seamless and enjoyable.
Guest Service Experts must be adaptable and capable of performing physically demanding tasks such as standing, walking, and moving over different surfaces for extended periods. The position also involves handling objects weighing up to 25 pounds independently and up to 50 pounds with assistance, as well as reaching and bending as required. Associates in this role are expected to uphold Marriott’s standards of professionalism in appearance and communication while fostering a safe work environment by following company policies diligently.
This entry-level position welcomes individuals with less than one year of related work experience and does not require supervisory experience or special certifications. A high school diploma or GED is preferred. Marriott International is committed to equal employment opportunities, embracing diverse backgrounds and maintaining a discrimination-free workplace. By joining JW Marriott as a Guest Service Expert, candidates become part of a renowned hospitality legacy, gaining opportunities for career advancement and personal fulfillment in a luxury hospitality setting that values its employees' happiness as a foundation for outstanding guest service.
The role of Guest Service Expert at JW Marriott is pivotal in delivering the brand’s promise of "Wonderful Hospitality. Always." This position goes beyond traditional service roles, focusing on creating a memorable and unique experience for guests where food and drinks complement the overall ambiance. Guest Service Experts are proactive team members who engage in a variety of tasks including setting tables, communicating with kitchen staff, interacting with guests, and maintaining clean work areas. This role requires a hands-on approach and a strong commitment to quality and safety, ensuring that every guest interaction is seamless and enjoyable.
Guest Service Experts must be adaptable and capable of performing physically demanding tasks such as standing, walking, and moving over different surfaces for extended periods. The position also involves handling objects weighing up to 25 pounds independently and up to 50 pounds with assistance, as well as reaching and bending as required. Associates in this role are expected to uphold Marriott’s standards of professionalism in appearance and communication while fostering a safe work environment by following company policies diligently.
This entry-level position welcomes individuals with less than one year of related work experience and does not require supervisory experience or special certifications. A high school diploma or GED is preferred. Marriott International is committed to equal employment opportunities, embracing diverse backgrounds and maintaining a discrimination-free workplace. By joining JW Marriott as a Guest Service Expert, candidates become part of a renowned hospitality legacy, gaining opportunities for career advancement and personal fulfillment in a luxury hospitality setting that values its employees' happiness as a foundation for outstanding guest service.
Job Requirements
- high school diploma or GED equivalent
- less than one year related work experience
- no supervisory experience
- ability to stand, sit, or walk for extended periods
- capability to lift and move objects up to 25 pounds unassisted and 50 pounds with assistance
- willingness to follow company policies and procedures
Job Qualifications
- high school diploma or GED equivalent
- less than one year related work experience
- no supervisory experience required
- effective communication skills
- ability to work as part of a team
Job Duties
- setting tables
- communicating with the kitchen
- interacting and serving guests
- cleaning work areas and supplies
- managing menu information
- maintaining a safe workplace
- following company policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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