Job Overview
Compensation
Salary
Range $36,200.00 - $45,900.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
wellness programs
Annual performance bonus
day-one medical coverage
Job Description
PENN Entertainment is a leading company in the gaming and entertainment industry, recognized for its dynamic and fast-paced work environment. As a major player in the casino and hospitality sector, PENN Entertainment is dedicated to creating engaging experiences for its customers while fostering a supportive and growth-oriented atmosphere for its employees. The company values diversity and inclusion, bringing together a wide array of talented individuals who share a passion for helping people have fun and enjoy their time at the various entertainment venues operated by PENN.
At PENN Entertainment, employees benefit from working in an energetic environment where no two days are the same. The company’s culture emphasizes teamwork, enthusiasm, and a commitment to excellence. They offer a comprehensive Total Rewards package, which goes beyond just a base salary to include wellness programs that support financial, physical, and mental health. Employees have access to day-one medical coverage, a 401(k) matching plan, and annual performance bonuses, helping ensure their overall well-being and financial stability. Paid time off is provided according to local policies with increases based on tenure, reflecting the company’s investment in its team members’ work-life balance and career satisfaction.
The role at PENN Entertainment invites individuals who are eager to be part of an exciting industry and desire personal career growth. The initial salary placement is determined by one’s relevant knowledge, skills, and experience, underscoring the company's fair and merit-based approach to compensation. Employees receive ongoing support and opportunities for advancement, with a strong focus on helping team members grow, thrive, and reach their full potential within the company. This position is ideal for someone seeking a new challenge and wishing to join a company that values both fun and professional development.
Hollywood Casino Toledo, a key facility within the PENN Entertainment network, is currently hosting a Player Services Hiring Event. This event is tailored towards individuals interested in a career change or new opportunities within the entertainment and casino industry. The Player Services role offers a rewarding career path for those who enjoy working in a lively customer-facing environment, where making a positive impact and delivering outstanding service are paramount. Candidates will join a team that not only prioritizes exceptional guest experiences but also supports the team’s career journeys through tailored development programs and a supportive workplace culture.
At PENN Entertainment, employees benefit from working in an energetic environment where no two days are the same. The company’s culture emphasizes teamwork, enthusiasm, and a commitment to excellence. They offer a comprehensive Total Rewards package, which goes beyond just a base salary to include wellness programs that support financial, physical, and mental health. Employees have access to day-one medical coverage, a 401(k) matching plan, and annual performance bonuses, helping ensure their overall well-being and financial stability. Paid time off is provided according to local policies with increases based on tenure, reflecting the company’s investment in its team members’ work-life balance and career satisfaction.
The role at PENN Entertainment invites individuals who are eager to be part of an exciting industry and desire personal career growth. The initial salary placement is determined by one’s relevant knowledge, skills, and experience, underscoring the company's fair and merit-based approach to compensation. Employees receive ongoing support and opportunities for advancement, with a strong focus on helping team members grow, thrive, and reach their full potential within the company. This position is ideal for someone seeking a new challenge and wishing to join a company that values both fun and professional development.
Hollywood Casino Toledo, a key facility within the PENN Entertainment network, is currently hosting a Player Services Hiring Event. This event is tailored towards individuals interested in a career change or new opportunities within the entertainment and casino industry. The Player Services role offers a rewarding career path for those who enjoy working in a lively customer-facing environment, where making a positive impact and delivering outstanding service are paramount. Candidates will join a team that not only prioritizes exceptional guest experiences but also supports the team’s career journeys through tailored development programs and a supportive workplace culture.
Job Requirements
- high school diploma or equivalent
- minimum 1 year of customer service experience
- ability to work flexible hours including evenings and weekends
- strong interpersonal skills
- reliable and punctual
- legal authorization to work
- ability to handle cash transactions
Job Qualifications
- high school diploma or equivalent
- prior experience in customer service or hospitality preferred
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- knowledge of gaming regulations is a plus
- proficiency with computer systems
- problem-solving abilities
Job Duties
- assist guests with inquiries and provide excellent customer service
- manage player accounts and process rewards
- ensure compliance with gaming regulations and company policies
- promote gaming products and services
- resolve customer complaints professionally
- collaborate with team members to achieve department goals
- maintain accurate records and reports
Job Criteria
Experience
No experience required
Job Location
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