Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Training
On the job orientation
supportive work environment
Opportunity for advancement
team-oriented atmosphere
Job Description
The hiring establishment is a customer-focused restaurant dedicated to providing exceptional dining experiences through quality food and outstanding service. This establishment prides itself on creating a welcoming environment where each team member plays a vital role in maintaining the high standards of customer satisfaction and operational excellence. With a commitment to cleanliness, efficiency, and warm interactions, the restaurant is looking to expand its team by hiring enthusiastic and dependable Customer Service Representatives. This position is ideal for individuals who enjoy engaging with customers directly, possess excellent communication skills, and have a passion for food service. It offers a dynamic work environment where employees are trained and supported in their role to ensure they deliver outstanding service consistently.
The role of Customer Service Representative is integral to the restaurant's daily operations and requires someone who can effectively handle multiple responsibilities. You will connect with customers via telephone, electronically, or face to face, offering friendly and helpful service every time. A thorough knowledge of the menu is essential, allowing you to assist customers in making informed choices and addressing any questions or concerns they may have. Another key aspect of the role involves preparing food products to ensure timely and accurate meal assembly.
Customer satisfaction is paramount, so handling and resolving inquiries and complaints diplomatically is critical. You must maintain a positive and approachable demeanor whether interacting over the phone or in person. Additionally, you will help keep the store's front area clean and inviting by assisting with routine cleaning tasks such as sweeping and tidying. This ensures customers enjoy a pleasant atmosphere when visiting.
Orientation and on-the-job training will be provided, emphasizing communication skills, order processing, and essential food handling procedures. The successful candidate will demonstrate sharp motor coordination, a quick and accurate ability to process monetary transactions, and proficiency in using the restaurant's touch screen ordering system. We seek individuals who are outgoing, energetic, dependable, and punctual, with a keen ability to learn quickly and work autonomously while contributing to a positive team environment. This position offers an excellent opportunity to develop customer service and foodservice skills within a busy, supportive setting, promoting growth and career advancement.
The role of Customer Service Representative is integral to the restaurant's daily operations and requires someone who can effectively handle multiple responsibilities. You will connect with customers via telephone, electronically, or face to face, offering friendly and helpful service every time. A thorough knowledge of the menu is essential, allowing you to assist customers in making informed choices and addressing any questions or concerns they may have. Another key aspect of the role involves preparing food products to ensure timely and accurate meal assembly.
Customer satisfaction is paramount, so handling and resolving inquiries and complaints diplomatically is critical. You must maintain a positive and approachable demeanor whether interacting over the phone or in person. Additionally, you will help keep the store's front area clean and inviting by assisting with routine cleaning tasks such as sweeping and tidying. This ensures customers enjoy a pleasant atmosphere when visiting.
Orientation and on-the-job training will be provided, emphasizing communication skills, order processing, and essential food handling procedures. The successful candidate will demonstrate sharp motor coordination, a quick and accurate ability to process monetary transactions, and proficiency in using the restaurant's touch screen ordering system. We seek individuals who are outgoing, energetic, dependable, and punctual, with a keen ability to learn quickly and work autonomously while contributing to a positive team environment. This position offers an excellent opportunity to develop customer service and foodservice skills within a busy, supportive setting, promoting growth and career advancement.
Job Requirements
- High school diploma or equivalent
- Strong communication skills both verbal and written
- Basic math skills including addition subtraction multiplication and division
- Ability to handle money accurately and quickly
- Reliable and punctual work ethic
- Ability to learn quickly and adapt to new procedures
- Ability to stand for extended periods and perform physical cleaning tasks
Job Qualifications
- Strong verbal communication skills
- Ability to work well with others
- Familiarity with computer touch screen systems
- Basic math skills including ability to make correct monetary change
- Previous experience in customer service preferred
- Ability to maintain a clean and organized work environment
Job Duties
- Deal directly with customers either by telephone electronically or face to face
- Have a memorized knowledge of our menu
- Handle and resolve customer inquiries and complaints
- Smile both over the phone and when face to face with all customers
- Help in preparing of food products
- Clean sweep and help keep the front of the store clean
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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