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Pizza Hut Restaurant General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
performance bonuses

Job Description

Carter Enterprises is a notable Texas-based company dedicated to operating a growing number of Pizza Hut locations across Central Texas. With a portfolio of 17 Pizza Hut restaurants, the company has firmly established itself as a key player in the fast-food industry, particularly in the pizza segment. Carter Enterprises prides itself on upholding the high standards and brand reputation set by Pizza Hut, which has become synonymous with quality pizza, friendlier service, and community involvement. The company emphasizes a family-oriented culture and is driven by a passion for both its employees and customers. This ethos is reflected in its focus on people-centric leadership and consistent commitment to exceptional guest experiences. Becoming a part of Carter Enterprises means joining a company that values growth, innovation, and teamwork within a dynamic and expanding fast-food environment.

The General Manager role at Carter Enterprises is a pivotal leadership position responsible for the overall management of one or more Pizza Hut restaurants. This full-time role requires a candidate who is passionate about people and pizza, with demonstrated strong leadership and managerial skills. The General Manager orchestrates daily restaurant operations, ensuring adherence to company policies and maintaining operational standards that align with the Pizza Hut brand identity. Critical to this position is the ability to deliver exceptional customer service by leading and motivating hourly staff, managing food and beverage inventory, and ensuring compliance with all local, state, and federal regulations. The individual in this role also oversees scheduling, cash handling procedures, employee training and development, and safety and sanitation programs. They act as the face of the restaurant to both customers and local authorities, especially concerning alcohol awareness and related issues. This position requires an organized, proactive, and service-oriented professional capable of maintaining high-quality restaurant operations while nurturing a positive and productive work environment. By contributing to the continued development and success of Carter Enterprises' Pizza Hut locations, the General Manager plays a critical role in sustaining the company’s growth and its commitment to operational excellence.

Job Requirements

  • High school diploma or equivalent
  • prior experience in restaurant management or a supervisory role
  • excellent leadership and organizational skills
  • strong customer service orientation
  • knowledge of local, state, and federal regulations
  • ability to work flexible hours including nights and weekends
  • proficiency in standard computer applications
  • valid work authorization
  • effective communication skills
  • ability to handle stressful situations calmly and professionally

Job Qualifications

  • Proven leadership and management experience in a fast-paced restaurant environment
  • strong interpersonal and communication skills
  • ability to lead and motivate a team
  • knowledge of food safety and sanitation regulations
  • experience with inventory control and scheduling
  • capability to handle guest complaints professionally
  • familiarity with cash handling procedures and financial reporting
  • proficiency in computer applications relevant to restaurant management
  • ability to work under pressure and multitask
  • understanding of alcohol awareness and compliance with related laws
  • ability to maintain a clean and safe working environment

Job Duties

  • Ensures prompt, friendly service according to company guidelines
  • directs overall activities and performance of hourly staff
  • handles verbal and written guest complaints immediately
  • monitors and maintains adequate food and beverage inventories
  • teaches and enforces alcohol awareness and builds positive relationships with local authorities
  • assures compliance with local, state and federal laws, regulations and guidelines
  • ensures timely product preparation and presentation meets company standards
  • ensures maintenance of restaurant cleanliness and sanitation according to company guidelines and government standards
  • completes daily reports and documents on a timely basis
  • schedules staffing in an effective manner ensuring sales volume and service levels
  • ensures adherence of all cash handling procedures
  • directs hiring, assignment, training, motivation, evaluation, promotions, and discipline of restaurant personnel
  • maintains effective safety and security programs according to company policy and government
  • communicates effectively with other management staff
  • keeps abreast with all relative computer applications, forms and spreadsheets
  • completes all other assigned duties and responsibilities

Job Criteria

Experience

Mid Level (3-7 years)


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