Pier Agent @ JAXPORT Cruise Terminal
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Fun servicing Norwegian Cruise Line
Part time position 1-2 days per week
Pay rate of 15.50 per hour
Strong computer tablet skills preferred
TWIC reimbursement
Job Description
SMS International Shore Operations is a dynamic company specializing in providing exceptional shore-side services to cruise passengers at various terminals. As a trusted partner to Norwegian Cruise Line, SMS International ensures that guests experience a seamless and enjoyable embarkation and debarkation process. The company operates in the travel and tourism industry, focusing on high-quality customer service and operational efficiency within the cruise terminal environment. Located at the Jacksonville Cruise Terminal, SMS International Shore Operations prides itself on maintaining a professional, energetic, and welcoming atmosphere for cruise guests and employees alike.
The current opportunity is a part-time role designed for retire... Show More
The current opportunity is a part-time role designed for retire... Show More
Job Requirements
- High school diploma or equivalent
- minimum of one-year experience in a customer service or logistics environment preferably in the travel industry
- demonstrated ability to communicate in English sufficiently to provide information and answer general questions
- knowledge of or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer-based functions
- good organizational and customer service skills
- ability to work effectively in a multi-tasked fast-paced environment in front of large groups
- required to be available on weekends after hours and on short notice as requested by management
- ability to stand walk lift push and pull for up to six hour increments on average
- ability to safely maneuver wheelchairs including pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps
- ability to physically transfer or assist passengers in or out of wheelchair whose weight is approximately 100-300 lbs
- ability to stoop kneel bend crouch lift or carry
- flexibility to work hours ranging from 5:00 am to 4:00 pm or until ships departures including weekdays weekends and holidays in various ports as assigned
- must have the ability to perform the essential functions of the job with or without reasonable accommodation
- possession of a TWIC card is required to work though it is not required at time of interview
Job Qualifications
- High school diploma or equivalent
- minimum of one-year experience in a customer service or logistics environment preferably in the travel industry
- demonstrated ability to communicate in English sufficiently to provide information and answer general questions
- knowledge of or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer-based functions
- good organizational and customer service skills
- ability to work effectively in a multi-tasked fast-paced environment in front of large groups
- required to be available on weekends after hours and on short notice as requested by management
Job Duties
- Guide the flow of traffic throughout the terminal including secure areas walkways check-in areas gangways and elevators escalators and direct guests accordingly
- answer general questions accurately and pleasantly providing pertinent boarding and sailing information taking initiative to assist guests
- escort guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation
- assist guests with locating luggage and completing lost luggage forms when necessary
- review and verify validity of all travel documents presented by guests for check-in
- input guest travel information using the registration system and check in each guest upon arrival ensuring required information is accurately processed and paperwork is completed
- provide guests with stateroom keys and pertinent boarding information according to department manual and training
- perform other job related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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