Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Flexible Schedule
on the job training
Employee Discounts
Paid Time Off
Career advancement opportunities
dynamic work environment
team-oriented culture
Job Description
SMS International Shore Operations US, Inc. is a prominent company operating within the cruise and travel industry, specializing in shore-side operations that enhance passenger experiences during cruise ship embarkation and debarkation. As an established provider of ground services for cruise lines, SMS International is committed to delivering exceptional customer service through professional, highly trained staff who manage the flow of cruise guests with efficiency and care. The company operates in a fast-paced, dynamic environment requiring adaptability to meet the evolving needs of the travel and logistics sector.
The role being offered is a Shore Operations Agent position, designed for energetic,... Show More
The role being offered is a Shore Operations Agent position, designed for energetic,... Show More
Job Requirements
- High school diploma or equivalent
- minimum of one-year experience in a customer service or logistics environment preferably in the travel industry
- demonstrated ability to communicate in English sufficient to provide information and answer general questions
- knowledge of or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions
- good organizational and customer service skills
- ability to work effectively in a multi-tasked fast-paced environment in front of large groups
- required to be available on weekends after hours and on short notice as requested by management
Job Qualifications
- High school diploma or equivalent
- minimum of one-year experience in a customer service or logistics environment preferably in the travel industry
- demonstrated ability to communicate in English sufficient to provide information and answer general questions
- knowledge of or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions
- good organizational and customer service skills
- ability to work effectively in a multi-tasked fast-paced environment in front of large groups
- required to be available on weekends after hours and on short notice as requested by management
Job Duties
- Guides the flow of traffic throughout the terminal including secure areas walkways check-in areas gangways and elevators escalators and directs guests accordingly
- answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing takes the initiative to assist guests
- escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation
- assists guests with locating luggage and completing lost luggage forms when necessary
- reviews and verifies validity of all travel documents presented by guests for check-in
- inputs guest travel information using the registration system and checks in each guest upon arrival ensures required information is accurately processed and or paperwork is completed
- provides guests with stateroom keys and pertinent boarding information according to department manual and training
- performs other job related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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