Pickup Shopper Clerks

Kalamazoo, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $12.50 - $18.00

Work Schedule

Flexible

Benefits

weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Career growth opportunities

Job Description

Meijer is a family-owned company committed to serving people and communities by providing exceptional career and community opportunities focused on leadership, personal growth, and development. Established as a retailer that values its employees and customers alike, Meijer has built a reputation for fostering a supportive and empowering work environment where team members are inspired to take care of their careers while giving back to the communities they serve. The company prides itself on being more than just a store; it is a place where employees thrive through continuous learning and advancement opportunities, making it a rewarding place to grow professionally and personally.

Joining Meijer means becoming part of a family-oriented culture that emphasizes flexibility and work-life balance. Employees benefit from weekly pay, scheduling flexibility, paid parental leave, and education assistance, all designed to support the diverse needs of the team. Additionally, Meijer offers development programs geared towards career advancement and growth, alongside attractive team member discounts that make everyday shopping more enjoyable and affordable.

The role offered is crucial in ensuring a seamless online shopping experience for Meijer customers, specifically fulfilling curbside pickup orders. The position involves a dynamic blend of customer service, accuracy, and efficiency, focused on driving customer loyalty and satisfaction through fast and friendly service. As a key representative of Meijer at the curbside pickup area, the team member will engage with customers in person and over the phone, taking care to answer queries, resolve concerns, and process payment transactions smoothly.

This role requires maintaining a positive, courteous attitude while managing the order fulfillment process from receipt to hand-off, meticulously selecting and bagging products following Meijer’s bagging standards and food safety regulations. The team member will ensure the proper storage of ordered products in the staging area, adhering strictly to food safety guidelines to maintain product quality and freshness. Attention to cleanliness and organization within the work environment is also essential to uphold Meijer's high standards.

In addition to these responsibilities, the position involves working collaboratively with co-workers and leadership to swiftly address any customer complaints and ensure efficient workflow management throughout the shift. This role is designed to be hands-on and customer-focused, with continuous opportunities for learning and professional development, making it ideal for individuals looking to grow within a retail setting while contributing positively to their community.

Job Requirements

High school graduate or equivalent
Experience working in a retail environment preferred
Ability to communicate effectively with customers and team members
Basic understanding of food safety principles
Willingness to follow established processes and procedures
Ability to handle multiple tasks efficiently
Strong attention to detail and organizational skills

Job Qualifications

High school graduate or equivalent
1-3 years of experience in a Meijer store preferred
Past cashier experience preferred
Ability to learn new technologies quickly
Strong communication skills
General awareness of food safety regulations
Detail oriented and organized
Process driven and ability to follow procedures in an organized and efficient way

Job Duties

Drive customer loyalty and satisfaction by providing remarkable service at the curbside pick-up area with fast, friendly and accurate order fulfillment and payment collection
Maintain a positive working relationship with customers, team members, and leadership
Present a courteous and friendly attitude towards customers (in person and on phone) and respond to their questions and needs
Resolve customer complaints quickly by contacting leadership when needed
Receive workflow from dashboard and fulfill orders for the day
Utilize selection process for product within the store and bag product appropriately following bagging standards
Store product correctly in the staging area following food safety guidelines
Greet each customer and take payment for the order ensuring an easy shopping experience
Maintain a clean and neat work environment
Perform other duties as assigned or required