PIC-Front Office Supervisor-Courtyard Raleigh/Cary/Crossroads

CMC Hotels is a distinguished hospitality company dedicated to providing exceptional lodging experiences. Known for their vibrant portfolio of properties, CMC Hotels prides itself on a culture that truly values the growth and development of its associates. With a commitment to nurturing talent and fostering a supportive work environment, the company believes that its people are the heart of its success. This philosophy of growth creates a workplace where employees feel recognized, motivated, and empowered to excel in their careers. CMC Hotels offers a dynamic setting where innovation and service quality are paramount, setting it apart within the competitive hotel industry.

As a Supervisor in the Front Office department at CMC Hotels, you will play a critical leadership role responsible for overseeing daily front desk operations to ensure guests receive outstanding service. This position requires working in close coordination with the Front Office Manager and the front desk team to maintain adherence to company policies and Marriott brand standards. Your role will be pivotal in training, coaching, and guiding front desk associates to deliver a welcoming and seamless guest experience. You will also be hands-on, working front desk shifts to support staff directly while managing scheduling and operational objectives.

The Supervisor will interface effectively with management and outgoing shifts to stay informed about hotel activities and maintain continuity of service. Providing quick and efficient check-in and check-out procedures, offering knowledgeable assistance regarding hotel amenities and policies, and ensuring security and order are among your key responsibilities. Attention to detail is essential as you uphold dress codes and uniform standards and supervise team adherence to operating procedures.

In addition to operational excellence, this role emphasizes leadership qualities that inspire team members to meet and surpass customer service expectations. Supervisors at CMC Hotels serve as role models and coaches who foster a positive work ambiance, facilitate employee development, and help the property achieve monthly brand performance goals. The position also demands flexibility to work any scheduled shift between 7:00 am and midnight, including weekends. An accommodating schedule combined with competitive wages and a robust benefits package underscores the rewarding nature of this career opportunity.

CMC Hotels not only values the contributions of each associate but also invests in their long-term success by offering comprehensive benefits based on eligibility. These benefits include paid vacation and sick leave, holiday pay, medical, dental, and vision insurance coverage, 401(k) retirement plans, and exclusive Marriott hotel discounts. Joining CMC Hotels means becoming part of a respected and growth-oriented team that offers career stability and advancement in a thriving hospitality ecosystem.