Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $35,187.00 - $43,009.80
Benefits
Health Insurance
Dental Insurance
Paid Time Off
signing bonus (may be available)
Union membership benefits
Professional development opportunities
work schedule of 40 hours per week
Job Description
UMass Memorial Health is the premier health system in Central Massachusetts, known for its exceptional patient care, academic excellence, and commitment to leading-edge research. With more than 20,000 employees working as one cohesive team, UMass Memorial Health is deeply dedicated to the healing and well-being of patients, the community, and their own workforce. As a respected healthcare provider, UMass Memorial combines state-of-the-art medical services with a compassionate, patient-centered approach, making it an ideal place for professionals seeking meaningful careers in healthcare. The institution values diversity, inclusion, and respect, fostering an environment where all employees are encouraged to contribute to its... Show More
Job Requirements
- Equivalent to a high school diploma
- Two to three years' experience in a physician's office or healthcare
- Demonstrated knowledge of medical terminology, medical specialties and general patterns of patient care
- Good working knowledge of customer relations and customer service
- Strong oral, written and interpersonal communication skills
- Proficient in word processing and computer software applications including spreadsheets and databases
Job Qualifications
- Equivalent to a high school diploma
- Two to three years' experience in a physician's office or healthcare
- Demonstrated knowledge of medical terminology, medical specialties and general patterns of patient care
- Good working knowledge of customer relations and customer service
- Strong oral, written and interpersonal communication skills
- Proficient in word processing and computer software applications including spreadsheets and databases
- Prior Epic experience preferred
- Prior customer service experience in a concierge healthcare environment preferred
Job Duties
- Provides enhanced customer service support to physician offices in assigned territories in partnership with Physician Relations Managers
- Ensures patient appointments are scheduled with the appropriate provider, in the right location and within an appropriate time frame
- Escalates access and service issues to leadership to ensure customer satisfaction
- Enhances relationships with community-based providers and their office staff to build volume and increase managed care network participation by making outbound calls
- Provides telephone coverage for the 1-800 Physician Concierge line in a professional, sensitive and courteous manner to ensure the image and reputation of UMMHC is maintained and the callers' needs are met
- Follows up on difficult to resolve issues
- Supports efforts of Physician Concierge Managers to engage and grow the Managed Care Network
Job Location
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