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Phone Receptionist - Bilingual

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $13.00 - $17.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs

Job Description

Kernodle Clinic is a respected and progressive multi-specialty group practice with multiple locations, including Burlington, Mebane, and Elon in North Carolina. As a community leader, Kernodle Clinic offers challenging and rewarding opportunities to its employees, standing out as a trusted healthcare provider in the region. The clinic operates with a team of more than 100 providers and is situated conveniently just off I-40/I-85. Burlington, NC is a unique location that presents the advantage of access to diverse recreational activities, shopping, and proximity to major metro areas such as Greensboro, Raleigh, and Durham. The city is positioned within reach of popular... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to provide exceptional customer service
  • Basic computer proficiency
  • Strong communication skills
  • Ability to multi-task and manage multiple priorities
  • Bilingual proficiency preferred
  • Availability to work Monday through Friday, 8:00 a.m. to 5:00 p.m.
  • Experience with EPIC software is a plus

Job Qualifications

  • High school diploma or equivalent
  • Experience in a medical or healthcare setting preferred
  • Strong computer skills
  • Ability to use EPIC or willingness to learn
  • Excellent customer service and communication skills
  • Ability to multi-task in a busy environment
  • Knowledge of medical terminology preferred

Job Duties

  • Prepare for clinic visits by reviewing next day patients and completing next day preparation activities
  • Ensure proper patient documentation has been received and is available
  • Check in patient upon arrival
  • Double identify correct patient information in EPIC
  • Verify patient demographic data
  • Collect documentation for demographic changes and forward to team lead or supervisor
  • Accurately identify the appropriate account and verify check in sheet for patient visit
  • Schedule appointments, always double identifying the patient and verifying demographic information
  • Ensure that necessary signatures are obtained on release and assignment forms
  • Check out patient
  • Make return appointments by scheduling into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests or procedures as directed
  • Answer telephone, take and deliver messages to physicians, nurses, and others
  • Report obtained medical information from patients and referring physicians accurately, completely, and timely
  • Disseminate messages according to practice communication standards

Job Location

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