Pharmacy Customer Service Associate

Bakersfield, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $17.90 - $20.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

employee discount

Continuing Education

Job Description

The Pharmacy Technician position at Walgreens is designed for individuals who are passionate about delivering exceptional customer service while supporting the pharmacy team in fulfilling prescriptions and managing inventory accurately. This role encompasses various responsibilities including operating cash registers, assisting customers with product inquiries, and performing clerical duties related to pharmacy operations under the supervision of licensed pharmacists. The position requires a balance between retail service excellence and technical knowledge in pharmacy systems to facilitate safe and efficient prescription dispensing. Candidates will be actively involved in supporting pharmacy workflow, maintaining inventory, handling OTC products, and providing support in photo services and promotional activities within the store. Walgreens values employees who model courteous behavior, proactively engage with customers, and contribute positively to the team environment. The role offers opportunities for personal and professional development through training, certification, and continuing education. Compensation varies based on geographic location, skills, and experience, with flexible schedules including evenings and weekends. Walgreens is an equal opportunity employer and supports diversity and inclusion in its workforce.

Job Requirements

Must be fluent in reading, writing, and speaking English except in Puerto Rico
willingness to work flexible schedule including evenings and weekends
meet state and federal regulations for pharmacy technician roles
basic knowledge of pharmacy operations and regulations
ability to use pharmacy systems efficiently
good interpersonal and communication skills
high school diploma or equivalent
able to stand for long periods and perform physical tasks when required
pass background checks and drug screening as per company policy.

Job Qualifications

High school diploma or equivalent
experience in retail or pharmacy environment preferred
PTCB certification preferred
good math skills for accurate prescription filling
good computer skills
prior experience with Walgreens preferred
knowledge of store inventory control
ability to maintain confidentiality and adhere to pharmacy codes of conduct
strong customer service orientation
ability to work in a team setting
flexibility to adapt to varying schedules.

Job Duties

Models and delivers a distinctive and delightful customer experience
registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
assists the pharmacist under supervision by using pharmacy systems to obtain patient and drug information and process prescriptions
engages customers and patients by greeting them, offering assistance and resolving customer issues
shares customer service best practices with team members including interpersonal habits and Walgreens service traits
provides customers with courteous, friendly, fast, and efficient service
recommends items for sale, trade-up, and companion products
processes customer purchases, voids, returns, refunds, and exchanges
maintains clean and well-merchandised counters and shelves
assists in inventory, pricing, and records maintenance
supports pharmacy operations including entering patient and drug information, filling prescriptions, verifying medicine and checking for interactions
reports prescription errors promptly
adheres to Walgreens pharmacy codes and policies
handles non-pharmacist telephone calls including physician communications
processes manual claims for third-party prescription services
assists with pharmacy inventory management
ensures compliance with state and local laws on regulated products
constructs and maintains displays and promotional merchandise
manages consumable stock rotation and product placement
operates store systems and equipment
provides photo area customer service and manages web pick-up orders
assists with store maintenance and follows company policies and procedures
completes special assignments as directed
earns and maintains PTCB certification and completes required training and continuing education.