Peter B's Runner

Jack's Monterey is a renowned establishment operating in the food and beverage industry, known for its commitment to quality service and a memorable dining experience. Located in a vibrant community, Jack's Monterey prides itself on delivering exceptional cuisine paired with outstanding customer service. As a part of a dynamic hospitality group, the restaurant maintains high standards in food safety, sanitation, and customer interaction, making it a respected name among locals and visitors alike. The environment is fast-paced, requiring employees who are adaptable, attentive, and enthusiastic about maintaining a welcoming atmosphere for guests. Jack's Monterey operates in a team-focused culture where collaboration and communication are key to daily operations and overall success.

The role of Peter B's Runner at Jack's Monterey is integral to the seamless delivery of food service within the restaurant. This non-exempt position reports directly to the Restaurant Manager and is situated within the Food & Beverage division, emphasizing the importance of every detail in the guest dining experience. The Peter B's Runner is responsible for carrying out timely and courteous delivery of food orders from the kitchen to guests, ensuring that each interaction contributes positively to the overall dining atmosphere. This position demands an individual who is not only efficient in handling food safely but also possesses excellent interpersonal skills to enhance guest satisfaction.

The core duties of this role include managing the flow of food service by maintaining open communication with kitchen staff, accurately recognizing restaurant sections, table and seat numbers, and ensuring compliance with health and safety regulations. Attention to detail and menu knowledge is crucial, as the Peter B's Runner must be familiar with all menu items to answer guest questions confidently and professionally. The role also involves addressing guest complaints proactively or escalating concerns to management, which underscores the importance of problem-solving abilities and a customer-first mindset.

Ideal candidates will demonstrate a friendly, energetic, and personable demeanor with a passion for exceptional customer service. They should thrive in a team environment, build strong relationships with coworkers, and consistently exhibit attentive and courteous interactions with guests and colleagues alike. Flexibility to work varied schedules including nights, weekends, and holidays is essential to meet business needs. The position typically operates during PM shifts from 3 PM to closing, three shifts per week, providing a structured yet engaging work schedule.

Additional responsibilities extend beyond food delivery to encompass comprehensive knowledge of hotel food safety compliance and security procedures to maintain the safety and well-being of guests and staff. Required educational qualifications include a high school diploma or equivalent, alongside essential certifications such as California Food Handlers or ServSafe Certification and state-approved Alcohol Management Certification. Applicants should bring at least six months of experience in food and beverage service, with a preference for those with prior hospitality exposure. Skills in problem-solving, detail orientation, and basic computer and phone operations are necessary to excel in this fast-paced, guest-centric role.